Key Account Manager - Life Science and Pharmaceutical Sector

SUMMARY:
A Freight Forwarding Company is seeking a Key Account Manager - Life Science & Pharmaceutical Sector - to join their team

POSITION INFO:
Seeks and prospects for Strategic Customer targets to win new customers in the Life Science & Pharmaceutical sector.

Ensures that Key Account activities are aligned with global/regional Life Science & Pharmaceutical sector strategy.

Delivers the regional and country customer budget by maintaining a healthy pipeline, good contractual performance and proactive thinking.

Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA''s & SOP''s)

Coordinates with Program Managers on account planning, customer inquiries, and business reviews.

Consults regional/global sector Heads on potential solutions and best practices in relation to the Life Science & Pharmaceutical sector.

Maintains knowledge and awareness of competing products/services, discounts, pricing structures in the Life Science & Pharmaceutical sector and how best to service and motivate key accounts to stay with the business.

Ensures that profitable sales volume and strategic objective targets are met through assessing, clarifying, and validating consumers’ needs on an ongoing basis.

Leads solution development for the identified improvement areas, coordinating the involvement of any relevant business personnel. Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.

Takes part in the strategic account planning process in which departmental financial targets, performance objectives, account management standards, and critical milestones over specific periods of time are decided upon.

Reviews target achievement and create reports for senior management.

Develop target lists of new business within the existing portfolio and continuously reviews and updates the pipeline.

Negotiate with Life Science & Pharmaceutical customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.

Adhere to approved credit limits granted to customers and enforce previously agreed payment terms

Prepare and realize planned sales calls. Report activities, quotes, sales calls, and other information through customer database system i.e. ISell.

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