Key Accounts Manager: Funeral Policy Administration

SUMMARY:
Insurance client based in Sandton requires a skilled Key Accounts Manager with solid experience in the Funeral Policy Administration space

POSITION INFO:

Minimum requirements:

Preference to EE Candidates

Qualifications and experience:

• Minimum 3 - 4 years experience in the processing and administration of funeral insurance
• Grade 12 / Matric with Maths Literacy NFS achievement level 3
• NQF Level 5 Accreditation (broad-based knowledge of applicable legislation, economic principles, and financial services industry, required by FA and Administrators)
• Graduate from University or Technikon or be studying towards a degree/diploma having completed the first year of studies

Areas of specialty or expertise:

• Excellent knowledge of Business and Operational Insurance Industry administrative processes
• Good understanding of operational funeral administration processes
• Entry-level knowledge of the business administrative platforms; Easipol, Persal or relevant debit order facilitation software

Outputs:

• Establish relationships with senior management at client sites
• Monthly visits to monitor and enhance client satisfaction
• Monitor external perception rating and ensure that the scores are within the agreed targets
• Identifying and reporting on service failures and errors
• Ensure training and development of staff
• Contribute to the various cross-functional forums to help improve efficiencies in other areas
• Ensuring that all correspondence are professional and in line with standards and protocols of the organisation
• Updating the administration and reporting systems on time without errors
• Drafting and presenting weekly and monthly reports
• Ensure adherence to SLAs.

Dante Personnel - JHB Branch
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