LCL Export Agent

SUMMARY:
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POSITION INFO:

We are looking for an experienced LCL Export Agent for a Global Company in Port Elizabeth.

The Hamburg LCL Hub Export Agent is responsible for executing Export LCL hub duties in strict alignment with Local, Regional, and Global LCL policies, driving operational excellence, cost leadership, and customer satisfaction. The role is key to supporting LCL growth locally, regionally, and globally, while ensuring compliance with all company policies.

ESSENTIAL FUNCTIONS:

Operate and execute the Hamburg and Antwerp LCL hub and LCL Ocean network—including load planning and optimization—within the defined geographical regions.
Monitor export shipment accuracy by maintaining a 98% compliance rate with routing guides and country requirements.
Coordinate with CFS to ensure all consolidation containers are loaded within 24 hours of arrival, maximizing operational efficiency.
Ensure service and quality provided to JAS branches and agents consistently meet JAS standards, as measured by monthly service KPIs.
Identify and implement cost-saving measures (e.g., optimizing own consolidations or co-loading) to achieve cost efficiency benchmarks set by management.
Work with the Hamburg LCL Hub Manager to achieve “Operational Excellence,” measured by on-time departures and customer satisfaction scores, within the assigned regions.
Arrange exportation and re-exportation of LCL shipments from Hamburg and Antwerp to final destinations, ensuring 100% adherence to routing guide, sailing schedules, and country-specific requirements.
Manage general administrative functions, including:
Monitor carrier and vendor performance, including subcontractor warehouse acting as CFS, focusing on transit times, document accuracy, and timely invoicing (target: invoices processed within 48 hours of receipt).
Complete file reconciliation with zero discrepancies for all closed shipments.
Maintain accurate tracking and tracing records in the designated system, ensuring status updates are entered within 12 hours of shipment milestones.
Follow all country-specific rules and regulations, such as FMC and AMS compliance, with periodic audits for accuracy.
Ensure C1 data is correctly added for shipments from JAS agents.

RESPONSIBILITIES:

Ensure local and trans-shipment cargo moves as booked, with a target of 99% on-time movement.
Coordinate loading of all consolidation containers with CFS, ensuring all loads are completed within agreed timeframes.
Keep sailing schedules current and communicate changes to all relevant parties within 24 hours.
Always follow the global routing guide and carrier policy.
Perform any other duties as required, supporting the continuous improvement of the LCL export process.

REQUIREMENTS:

Minimum 3 years of overall industry experience, with at least 1 year of experience handling LCL shipments
Solid understanding of NVOCC LCL business, including documentary requirements, CFS operations, and ground transportation
Prior experience with a global LCL carrier or forwarding/logistics company
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Excellent organizational skills
Excellent written and verbal communication skills
Strong computer skills, including Microsoft Office proficiency
Detail-oriented, able to multitask and meet deadlines
Self-motivated, able to work in a team and independently
Fluent in English (written and spoken)
Ability to work under pressure and meet tight deadlines with high energy and resilience
Good business understanding and cost awareness
Experienced in customs handling
Advanced interpersonal skills for effective communication and networking