Lead: Network Infrastructure & Distribution

SUMMARY:
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POSITION INFO:

Responsibilities:

Network Uptime and Availability:

• Maintain stable and resilient video and data infrastructure
• Implement and monitor IP, satellite, and CDN delivery networks
• Configure and optimize distribution workflows for live and VOD
• Assist in architecture design, execute builds and test new solutions
• Manage observability tools, alerts and escalation procedures
• Support contract SLAs, troubleshoot links and track uptime metrics
• Maintain redundancy, encryption and operational documentation
• Drive creation and adoption of operational processes and SOPs
• Lead by example in Agile ceremonies (stand-ups, retrospectives, sprint planning)
• Foster continuous process improvement within the team
• Ensure subordinates and contractors actively participate in Agile workflows

Distribution Performance:

• Consistent broadcast-standard delivery and QoS compliance

Implementation and Optimization:

• Timely deployment of network upgrades and optimizations

Monitoring and Incident Response:

• Low MTTR and proactive issue resolution

Vendor and Telco Management:

• Smooth collaboration with telcos, satellite and CDN providers

Risk and Compliance:

• Secure, redundant infrastructure with proper failovers

Agile Process:

• Consistent participation in Agile ceremonies and improvement cycles

Network Implementation:

• Deploy and maintain global IP and hybrid video networks aligned with design specifications
• Network deployments and changes executed on schedule with zero unplanned downtime
• Configuration standards and documentation maintained 100% up to date
• Change success rate > 98% with rollback plans validated

Distribution Support:

• Ensure efficient delivery of live and on-demand content via CDN, IP and satellite
• 99.5% service uptime across all live feeds
• Latency maintained within < 5 seconds end-to-end for OTT delivery (or within platform SLA)
• 100% of scheduled live events delivered to broadcast QoS standards

Telco and Satellite Coordination:

• Support uplink chains, bonded cellular and leased circuits for contribution and distribution
• Link uptime > 99.9%
• All faults escalated within 15 minutes and resolved or mitigated within agreed SLA
• Monthly SLA reports submitted on time with < 2% data discrepancy

Monitoring and QoS:

• Operate observability platforms; ensure latency and packet-loss metrics within SLA
• MTTR < 15 minutes for critical incidents
• 100% of live channels actively monitored with real-time alerting
• QoS metrics (latency, packet loss, jitter) within defined SLA thresholds for > 98% of streams

R&D Support:

• Assist in testing and documenting new transmission methods (e.g. 5G, LEO / MEO)
• Minimum 1 technology pilot or proof-of-concept completed annually
• Test results documented and presented to technical management
• Identified pilots deliver measurable performance or cost improvement

Security and Compliance:

• Apply encryption, VPN and secure transit policies; maintain audit readiness
• Zero critical vulnerabilities in annual audit reports
• All network configurations and credentials managed according to security policy
• Incident response actions documented and verified during quarterly review

Tooling and Automation:

• Use and refine scripts, templates and network automation tools for repeatable deployments
• ? 80% of recurring network tasks automated or templated
• Automation scripts version-controlled and peer-reviewed
• Measurable reduction in manual configuration errors over time

Documentation and Process Management:

• Keep network diagrams, configuration archives, and SOPs current and version-controlled
• Create and maintain operational process documentation
• Drive adoption of standardized processes across team members and contractors
• Documentation updated within 48 hours of any change.
• Quarterly audits show 100% configuration traceability.
• Weekly status and incident reports submitted on time and complete
• Operational processes documented and reviewed quarterly
• Team process compliance measured at >90% in monthly audits

People and Collaboration:

• Provide guidance and technical support to Network and Distribution Engineers
• Collaborate closely with Broadcast, DevOps, and Product teams to ensure seamless delivery
• Promote shared ownership of infrastructure uptime and problem resolution
• Participate in training, peer reviews, and cross-team learning sessions
• Drive creation, documentation, and adoption of operational processes and procedures for team members
• Lead Agile ceremonies and ensure active participation from subordinates and contractors
• Facilitate continuous improvement through regular retrospectives and process refinement
• Mentor team members in operational best practices and agile methodologies
• Contribute to the identification and testing of new distribution technologies
• Participate in R&D initiatives with cloud, CDN, and satellite partners
• Recommend optimizations to improve cost efficiency, latency and resilience
• Consistent collaboration with adjacent technical teams
• Completion of training and certification plans
• Documented knowledge-sharing and technical presentations per quarter
• 100% participation rate in Agile ceremonies from direct reports
• Quarterly process improvement initiatives documented and implemented
• Team adoption rate of new operational processes > 90% within 1 sprint
• 100% of team members actively participating in Agile ceremonies
• New operational processes documented within 2 weeks of identification
• Process adoption measured and reviewed quarterly with >90% compliance
• Retrospective action items tracked and completed within agreed timeframes
• At least one process improvement or pilot test completed annually
• Demonstrated cost or performance gains per review cycle
• At least one improvement or pilot test completed annually
• Demonstrated cost or performance gains per review cycle

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