Legal Manager (must have insurance & claims experience)

Duties:

• Monitor telephonic legal advice provided to clients on the telephone
• Maintain service providers Service Level Agreements and contracts with service providers and clients
• Develop effective working relations and cooperate with claims and admin team throughout the entire case management process
• Take the extra mile and interact with clients to keep track of their case and to ensure satisfaction
• Does research as and when required; keeps abreast of the most frequently requested aspects of the law
• Ensures that all requests for standard documentation are accurate and relevant Participate in coaching sessions to update the team and to improve performance
• Monitor administration of legal cost insurance claims within turnaround time and policy terms and conditions
• Estimate management
• Continuous client feedback – ensure customer satisfaction

General

• Recruiting, interviewing and orienting new staff members.
• Monitoring and evaluating staff performance.
• Managing a departmental budget and forecasting budgetary requirements
• Oversee FAIS representatives.

Requirements:

• LLB
• Admitted Attorney
• Min 2 years supervisory experience
• Insurance and Claims experience – required

Should you not receive a response within 10 working days, please consider your application as unsuccessful