Logistics & Systems Support Specialist

Recruiter:

Innovazi Consulting

Job Ref:

DBN000029/RJ

Date posted:

Thursday, April 9, 2026

Location:

Johannesburg, South Africa

SUMMARY:
We are looking for a detail-oriented and analytical Logistics & Systems Support Specialist to support a high-performance logistics software platform used in fast-paced, high-volume environments. This role is ideal for someone with hands-on freight forwarding or customs clearing experience who enjoys solving complex operational and system-related challenges.

About the Role
You will provide end-to-end application support across logistics workflows, ensuring seamless system usage for customers. This includes investigating issues, identifying root causes, and driving resolutions across operational, customs, and financial processes.

POSITION INFO:
Key Responsibilities

Resolve customer queries via phone and ticketing system across multiple logistics modules
Investigate system issues by analysing shipment data, customs records, and transaction history
Recreate issues to identify root causes (not just symptoms)
Escalate complex cases to development teams with clear, structured documentation
Test new system features and provide feedback before release
Provide remote guidance and training to users on system workflows
Identify recurring issues and contribute to process and system improvements

Systems & Modules Exposure

Estimates, Forwarding (Imports & Exports), Purchase Orders
Customs Brokerage, Transport, Cargo Dues
Warehousing, Invoicing, Reporting

Key Requirements (Non-Negotiable)

Grade 12 (Matric)
Minimum 3+ years’ experience in freight forwarding or customs clearing
Strong understanding of end-to-end logistics workflows
Ability to analyse transactions and identify system/data issues
Strong communication skills (written and verbal)
Ability to work on-site in Isando, Kempton Park
Own reliable transport

Skills & Competencies

Strong knowledge of customs processes, tariff codes, and Incoterms
Ability to diagnose and resolve issues independently
High attention to detail, especially with operational and financial data
Strong problem-solving and critical thinking skills
Ability to manage multiple support tickets in a fast-paced environment
Confident communicator across technical and operational teams

Advantageous

Experience working with logistics or ERP systems
Exposure to customs declaration processes and regulatory systems
Experience with shipment costing, invoicing, or operational finance
Resolving issues efficiently with minimal escalation
Identifying root causes and reducing repeat queries
Providing clear, actionable insights to both customers and developers
Improving system usage through proactive support and guidance
If you thrive in a problem-solving role and have a strong logistics background, this is an excellent opportunity to step into a more technical, impactful position.

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