Management Couple

SUMMARY:
A vast, private wilderness reserve in the Kalahari is seeking an experienced MANAGEMENT COUPLE to join their remote expedition camp.

POSITION INFO:
This is a hands-on, all-encompassing role for people who thrive off the beaten track. Preferably a Lodge Manager\/Trails Guide duo, the couple will jointly oversee daily operations across the expedition camp, an adjoining research camp, and a student accommodation house, working closely with the reserve's wider team. Shared Responsibilities: Oversee daily operations across the expedition camp, research camp, and student house Maintain all properties to a high standard of cleanliness, presentation, and functionality Deliver personalised, exceptional guest experiences Coordinate guest arrivals, departures, activities, and special requests Manage staff schedules, performance, training, and development Coordinate housekeeping and maintenance requirements, with regular property inspections Foster a positive team culture aligned with the reserve's values Ensure compliance with health, safety, and environmental standards Assist with reserve-wide events and special projects as needed Role 1 | Trails Guide\/Lodge Manager Core Criteria: Fully qualified FGASA Trails Guide Valid DEFF registration and all permits required to conduct guided walking safaris Valid firearm competency certificate, with legal authorisation to carry a company-issued rifle Valid First Aid certification Valid South African driver's licence with Professional Driving Permit (PrDP) Previous experience in luxury lodge guiding and hospitality operations Sound knowledge of local flora, fauna, ecology, and conservation principles Physically fit and capable of working in a remote environment Candidate Responsibilities: Conduct guided game drives, walking safaris, and interpretive experiences Ensure guest safety and satisfaction throughout all activities Maintain guiding vehicles, equipment, and firearms to company standards Assist with wildlife monitoring, conservation initiatives, and data collection Work closely with the Head Guide to maintain consistent guiding standards Assist with daily management and administration across all properties Support guest arrivals, departures, and activity coordination Assist with stock control and general operational administration During quiet periods, support broader reserve operations: fence and road maintenance, vegetation management, game capture and veterinary support, vehicle and equipment upkeep, and reserve security as required Role 2 | Lodge Manager\/Guest Experience Manager Core Criteria: Previous experience in lodge management, guest relations, or hospitality operations Strong administrative and organisational skills Experience with reservations systems, Microsoft Office, and guest account management Strong leadership and team management ability Experience with stock control and financial administration Comfortable working independently in a remote setting Candidate Responsibilities: Manage guest communication from reservation through to departure Coordinate guest activities, special requests, and celebrations Conduct room and property inspections to maintain service standards Manage reservations, guest communication, and room allocations Oversee stock control and monthly stock takes across amenities, beverages, and housekeeping supplies Ensure accurate guest billing and account reconciliation Monitor operational expenses and implement cost control measures Maintain accurate records on occupancy, maintenance, and staff matters, and prepare reports for management Coordinate accommodation logistics and orientation for researchers, students, and visiting groups at the research camp and student house Package Offer: Accommodation provided Meals provided when guests are in camp Lodge Manager salary: R25,000 per month (negotiable, depending on experience) Trails Guide salary: R20,000 per month (negotiable, depending on experience)