Meetings and Banqueting Operations Manager

SUMMARY:
Meetings and Banqueting Operations Manager - 4 Hotel |Cape Town

Hospitality Hire SA is recruiting on behalf of our client, a busy 4* hotel in Cape Town, well known for its high-volume meetings, conferences, and events.

POSITION INFO:

Key Responsibilities

• Actively source and secure new meetings and events business.
• Build and maintain strong client relationships, analyze market trends, and implement revenue-maximizing strategies.
• Manage departmental budgets, forecasts, and financial reporting.

• Oversee the planning, coordination, and flawless execution of all events.
• Ensure accurate Banquet Event Orders (BEOs) and conduct client site inspections.
• Maintain high standards of service, safety, and cleanliness.

• Lead, coach, and inspire the Meetings & Events team.
• Manage recruitment, onboarding, training, and performance.
• Foster a culture of accountability, professionalism, and service excellence.

• Serve as the primary client liaison, anticipating and exceeding guest expectations.
• Monitor feedback and implement improvements to encourage repeat business.

• Ensure events comply with brand standards, health & safety regulations, and internal procedures.
• Collaborate across departments for seamless event delivery.

• Plan budgets and track departmental performance.
• Manage Opera system entries, invoicing, payments, and vendor processes.
• Champion technology and IT tools to streamline operations.

Requirements

• Minimum 3 years’ experience in meetings, events, or banquet management.
• Degree or diploma in Hospitality Management (advantageous).
• Proven commercial acumen and ability to drive revenue growth.
• Strong leadership, organisational, and interpersonal skills.
• Excellent client service orientation and communication abilities.
• Proficiency in MS Office, Opera PMS, and event management systems.

Key Competencies

Important Application Notes

• Must hold a valid South African ID.
• Only candidates with relevant experience will be shortlisted.
• Ensure your CV is 100% updated.
• All applicants will attend a virtual introduction interview.
• Recruitment aligns with the company’s Employment Equity Plan.