Microsoft Sales Specialist

SUMMARY:
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POSITION INFO:
Key Responsibilities Build, manage & maintain a strong Microsoft sales pipeline across existing and prospective customers. Identify, qualify and progress opportunities across Microsoft 365, Azure, Security, Copilot, Managed Services and CSP licensing. Maintain disciplined opportunity tracking, sales-stage progression, next-step ownership, forecast accuracy and CRM hygiene. Develop account and opportunity plans aligned to client Microsoft Cloud Division priorities. Build a balanced pipeline of licensing, project, advisory, assessment and recurring managed services opportunities. Grow existing customer relationships and acquire new customers for the Microsoft Cloud Division. Identify customers with Microsoft 365, Azure, Security, governance, cost optimisation, compliance, AI readiness, productivity or digital workplace needs. Open customer conversations around business outcomes rather than product features. Lead business-focused discovery conversations to uncover customer priorities, challenges and Microsoft Cloud opportunities. Understand the customer''s current environment, desired outcomes, urgency, business impact, stakeholders and decision process. Avoid product-led selling and first understand the customer''s business problem, collaboration need, security challenge, cloud journey or cost concern. Identify entry points such as Microsoft environment assessments, licensing reviews, cost optimisation, security posture reviews, Copilot readiness and managed services. Develop opportunities across Microsoft 365, Azure, Security, Copilot and Managed Services. Position Microsoft 365 as a secure productivity, collaboration, governance and adoption platform rather than only Office licensing. Position Azure Infrastructure around resilience, scalability, governance, cost management, backup, disaster recovery, monitoring and infrastructure modernisation. Position Microsoft Security around identity confidence, threat visibility, data control, response readiness and audit defensibility. Convert suitable assessment or project opportunities into managed services, adoption services and recurring optimisation engagements. Develop proposals, customer presentations and business cases that explain current state, target state, value proposition, roadmap, commercials and success metrics. Work with pre-sales and technical specialists to translate requirements into practical Microsoft Cloud solutions. Present recommended solutions clearly to business decision-makers, IT stakeholders and executive sponsors. Ensure proposals include commercial clarity around licensing, services, scope, assumptions, managed services, adoption requirements and success criteria. Collaborate with cloud advisory, pre-sales architects, licensing specialists, technical delivery teams, adoption resources and managed services teams. Engage technical specialists at the correct point in the sales cycle to support solution validation, architecture, assessments, workshops and customer presentations. Work with Microsoft, distributors and strategic partners to support co-sell alignment, campaigns, workshops and customer assessments where relevant. Ensure sales commitments are aligned to delivery capacity, margin expectations and customer success requirements. Identify CSP licensing, Microsoft 365, Azure consumption and licensing optimisation opportunities within customer accounts. Help customers understand licensing value, consumption, renewal opportunities, unused services, optimisation options and managed service needs. Support licensing and commercial governance through accurate customer requirements, renewal visibility, commercial documentation and coordination with licensing resources. Use licensing as an account-entry and annuity opportunity while protecting service-led gross profit and recurring revenue growth. Achieve agreed revenue, gross profit, pipeline and recurring revenue targets. Attach managed services, adoption services, optimisation reviews or support models to appropriate Microsoft Cloud opportunities. Support customer adoption and expansion through governance reviews, QBRs, cost optimisation, security posture improvements, Copilot readiness and managed cloud services. Contribute to long-term customer value realisation and renewal protection. Maintain accurate records of pipeline value, qualified opportunities, proposals, close dates, next actions, customer stakeholders and forecast status. Report performance against agreed targets and KPIs. Participate in sales meetings, forecast reviews, pipeline reviews and Microsoft Cloud Division planning sessions. Ensure opportunities are properly qualified, correctly scoped and commercially viable.