Motor Claims Assessor

Recruiter:

Boikago Group

Job Ref:

CASSES052026

Date posted:

Tuesday, May 19, 2026

Location:

Port Elizabeth, South Africa

Salary:

R 650 000 p.a negotiable

SUMMARY:
Vehicle Claims Assessor

POSITION INFO:

VEHICLE CLAIMS ASSESSOR

One of our international Automotive OEM Client is looking for a Claims Assessor to join their team based in Kariega, Eastern Cape. This position is based in the NSO Group Service Department - NSO (Kariega) . The role entails the below

role requires adherence to OEM technical standards and a commitment to continuous improvement through the analysis and escalation of claim and repair anomalies.

Duties & Responsibilities

Assess and validate dealer Warranty and Maintenance Plan, claims in line with the Group brand standards.
Ensure Dealer Network compliance with approved warranty policies, technical procedures, and labour time guidelines.
Monitor and control claim / repair quality and cost through ongoing validation and system‑based corrections.
Engage proactively with dealers to resolve warranty and Maintenance Plan matters efficiently.
Provide clear guidance and coaching to improve dealer claim / repair quality accuracy and policy adherence.
Support internal stakeholders through reporting, risk identification and audit activities

Desired Experience & Qualification

Motor Mechanic/Auto Electrician Trade Certificate
Master / Diagnostic Technician qualification
National Diploma or Degree in Mechanical, Electrical Engineering will be an advantage.
Minimum 5-10 years VW/AUDI Brand technical work experience and knowledge of auto Aftersales Service systems and processes.
Extensive experience in mechanical and electrical fault diagnosis, with a proven ability to solve technical solutions effectively
Proven experience engaging with Dealers and Customers in a retail environment
Self-motivated, disciplined, and capable of working independently
Strong technical, analytical, decision-making, and problem-solving ability
Excellent communication skills, professional and diplomatic approach
Ability to negotiate, manage conflict, and perform under pressure
Team player with good MS Office skills (Word, Excel, PowerPoint)

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