SUMMARY:
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POSITION INFO:
A well-established automotive organisation is seeking a detail-oriented and analytical professional to join their After Sales team. This role is responsible for ensuring the financial integrity and accuracy of all warranty claims and parts processing while coordinating activities between Technical, Parts, Finance, and After Sales departments.
The successful candidate will play a key role in warranty administration, financial reporting, technical support, and compliance with Group standards within a fast-paced workshop environment.
Key Responsibilities
- Manage the full warranty claim process to ensure accurate technical defect reporting and compliance with Group standards
- Validate repair orders, labour times, operating codes, and cost allocations
- Review job cards and supporting documentation for accurate and error-free submissions
- Process and allocate parts usage to maintain accurate job costing
- Complete daily costing and assign expenses to the correct financial accounts
- Coordinate recovery of rejected claims with Finance and Payroll departments
- Compile and distribute daily and monthly financial and operational reports
- Coordinate workshop activities related to recalls, campaigns, and technical actions
- Provide guidance and coaching to workshop personnel on technical reporting requirements
- Monitor and correct job card deficiencies through open WIP management
- Maintain accurate labour rates and system configurations
- Escalate system, costing, or financial discrepancies where required
Minimum Requirements
- National Diploma or Degree in Finance or Accounting
- Warranty Administration Certification
- Minimum 3 years’ experience in the motor industry within After Sales
- Previous warranty administration and financial control experience
- Experience within a dealership or manufacturing workshop environment preferred
Essential Skills & Knowledge
- Strong systems knowledge including SAGA/2, ElsaPro, SAP, Keyloop, DMS, iPartner, and Group Retail Portal
- Sound understanding of VW/Audi technical literature
- Strong numerical accuracy and analytical ability
- Advanced MS Office and Excel skills
- Excellent communication and organisational skills
- Ability to work under pressure and manage high data volumes
- Innovative, resourceful, and results-driven approach
Advantageous
- Experience with Automotive After Sales dealer modules
- Financial control or audit-related certification
- Code 8 driver’s licence
Please note that only shortlisted candidates will be contacted. Should you not receive a response within 14 days, kindly consider your application unsuccessful.
Your CV will be retained on our database for future opportunities that may match your profile. Candidates are also welcome to submit their CVs directly to or register on our website at for consideration for future roles.
