Motor Claims Technician

SUMMARY:
Motor Claims Technician | Parktown, Johannesburg

POSITION INFO:
A well-established, medium-sized short-term Insurance Brokerage, located in Parktown, is looking for a Motor Claims Technician to join their team!

The Role: The Motor Claims Technician will take full ownership of the claims lifecycle. This is a vital role for someone who values a supportive environment and enjoys delivering a high level of service to a loyal client base. As a family-owned business, they pride themselves on a culture of integrity, mutual support, and a deeply personalised approach to client care.

Key Responsibilities

• Manage the full end to end claims process for motor and non-motor risks.
• Register and process claims accurately on various insurer systems.
• Act as a dedicated liaison between clients, insurers, and assessors to ensure fair settlements.
• Apply technical knowledge of standard policy wordings to determine cover and excesses.
• Maintain a meticulous digital filing system and manage a strict daily diary.
• Appoint assessors and contractors while monitoring repair progress to ensure client satisfaction.

• Matric (Grade 12) qualification.
• Minimum of 2 years of claims experience within the short-term insurance industry (Brokerage experience is advantageous).
• Previous experience in a broker environment is highly beneficial.
• Valid DOFA confirmation with the FSB where applicable.
• Familiarity with both Commercial and Personal lines.
• Reliable transport (own vehicle preferred) and residence within the Johannesburg area.

• Microsoft Excel and various insurer portal systems.
• Strong verbal and written communication skills.
• Ability to work effectively within a team and follow instructions with precision.
• A proactive approach to problem-solving and meeting strict deadlines.
• Punctuality and a commitment to the personalised service standards of the brokerage.