Non-Motor (Commercial & Personal Lines) Claims Technician

SUMMARY:
Non-Motor Claims Technician | Parktown, Johannesburg

POSITION INFO:
A well-established, medium-sized short-term Insurance Brokerage, located in Parktown, is looking for a technically focused Non-Motor Claims Technician to join their team!

The Role: This specific role focuses on the end-to-end management of non-motor claims within both Commercial and Personal lines. It is an ideal position for a disciplined professional who enjoys the technical complexity of non-motor risks and thrives in a team-centric atmosphere.

Key Responsibilities

• Take full ownership of non-motor claims (Property, Liability, etc.) from initial registration through to final settlement.
• Apply in-depth knowledge of standard policy wordings to evaluate cover, apply correct excesses, and provide technical guidance.
• Build and maintain strong relationships with clients, insurers, and contractors, ensuring a personalised service experience.
• Appoint and coordinate with assessors and adjusters, ensuring accurate damage reporting and cost control.
• Maintain digital records, manage a high-volume diary system, and process information on various insurer portals with zero errors.

• Matric (Grade 12) qualification.
• Minimum of 2 years of claims experience within the short-term insurance industry.
• Previous experience in a broker environment is highly beneficial.
• Valid DOFA confirmation with the FSB where applicable.
• Familiarity with both Commercial and Personal lines.
• Reliable transport (own vehicle preferred) and residence within the Johannesburg area.

• Microsoft Excel and various insurer portal systems.
• Strong verbal and written communication skills.
• Ability to work effectively within a team and follow instructions with precision.
• A proactive approach to problem-solving and meeting strict deadlines.
• Punctuality and a commitment to the personalised service standards of the brokerage.