NPI Technical Support

Recruiter:

Execustaff Recruiting Services

Job Ref:

JHB000207/Blake

Date posted:

Thursday, February 5, 2026

Location:

Johannesburg, South Africa

SUMMARY:
One of our clients in Boksburg is seeking a NPI Technical Support candidate.

POSITION INFO:
Requirements:

Machine preparation for introduction to market
PDI & commissioning in accordance with Scope
Field validation support in underground mines
Maintenance, service and repairs on NPI machines
NPI machine monitoring and feedback reports
Follow Case management process
Follow Change management process

Specific Objectives:

NPI Machine Preparation:

Complete training on new machines to be introduced to the market
Ensure the necessary tools, equipment and documentation are available to support in the field
Participate in machine inspections and commissioning
Report faults to Product Specialists or LCS Reliability team
Support projects and activities to get machines operational on site

NPI Field Support:

Assess operating functionality, machine ergonomics and safety risks
Check settings of machines to ensure machines are ready for underground use
Support with services, maintenance and breakdowns
Correct findings or solicit support from Product Specialist if necessary
Record settings and measurements to use as a reference
Submit site reports to LCS support for record keeping and actioning
Identify risks and report – functionality and design concerns
Submit recommendations for improvements

Training Support:

Support with technical training as and when required in-line with approved standards.

Conveyance and Communication:

Understand reporting and communication structure and ensure relevant stakeholders are informed as per RACI organogram.
Attend site meetings and give feedback as required.
Adhere to document control processes.
Inform Project Manager and Product Specialist on mine and competitor intel collected in the field.

Documentation and Records:

Support in compiling of Risk Assessments, PTO (Planned Task Observation) and SOP’s (Safe Operating Procedures to Product Specialist as and when they arise or required.
Submit site reports and other field validation reports as necessary
Complete attendance registers and submit to LCS Admin Support.
Submit any other reports or documentation as required.

Qualifications and Experience:

Minimum 5 years of experience maintaining TMM
Competent A & B preferred.
Medically fit to work in underground mines on TMM essential.
Experience with Automated Drilling an advantage.
Drill Rig and Bolter Operator Certificate and License an advantage.
Dump Truck and LHD operator experience an advantage.
Matric certificate
Trade certificate - Qualified Millwright preferred

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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