NPI Technical Support

SUMMARY:
One of our clients in Boksburg is seeking a NPI Technical Support candidate.

POSITION INFO:
Requirements:

• Machine preparation for introduction to market
• PDI & commissioning in accordance with Scope
• Field validation support in underground mines
• Maintenance, service and repairs on NPI machines
• NPI machine monitoring and feedback reports
• Follow Case management process
• Follow Change management process

• NPI Machine Preparation:
• Complete training on new machines to be introduced to the market
• Ensure the necessary tools, equipment and documentation are available to support in the field
• Participate in machine inspections and commissioning
• Report faults to Product Specialists or LCS Reliability team
• Support projects and activities to get machines operational on site
• NPI Field Support:
• Assess operating functionality, machine ergonomics and safety risks
• Check settings of machines to ensure machines are ready for underground use
• Support with services, maintenance and breakdowns
• Correct findings or solicit support from Product Specialist if necessary
• Record settings and measurements to use as a reference
• Submit site reports to LCS support for record keeping and actioning
• Identify risks and report – functionality and design concerns
• Submit recommendations for improvements
• Training Support:
• Support with technical training as and when required in-line with approved standards.
• Conveyance and Communication:
• Understand reporting and communication structure and ensure relevant stakeholders are informed as per RACI organogram.
• Attend site meetings and give feedback as required.
• Adhere to document control processes.
• Inform Project Manager and Product Specialist on mine and competitor intel collected in the field.
• Documentation and Records:
• Support in compiling of Risk Assessments, PTO (Planned Task Observation) and SOP’s (Safe Operating Procedures to Product Specialist as and when they arise or required.
• Submit site reports and other field validation reports as necessary
• Complete attendance registers and submit to LCS Admin Support.
• Submit any other reports or documentation as required.

• Minimum 5 years of experience maintaining TMM
• Competent A & B preferred.
• Medically fit to work in underground mines on TMM essential.
• Experience with Automated Drilling an advantage.
• Drill Rig and Bolter Operator Certificate and License an advantage.
• Dump Truck and LHD operator experience an advantage.
• Matric certificate
• Trade certificate - Qualified Millwright preferred