National Client Manager

Recruiter:

Gijima Holdings

Job Ref:

JHB000568/KP

Date posted:

Monday, June 2, 2025

Location:

Pretoria, South Africa

SUMMARY:
Gijima Staffing Solutions is recruiting for a client in the FMCG sector seeking an experienced National Client Manager to drive growth and strengthen key client relationships within a defined portfolio.

POSITION INFO:

Role Overview:

The National Client Manager will implement the commercial strategy, execute account development plans, and expand market share. You will build and nurture high-value client relationships, oversee performance metrics, and lead a team to deliver exceptional service and profitable growth in a dynamic FMCG environment.

Key Responsibilities:

Commercial Strategy Support:
- Analyze market segments and competitors to identify growth opportunities
- Contribute to development of client-specific growth strategies
- Stay current on industry trends, consumer behavior, and competitive landscape
Client Service & Engagement:
- Set and monitor measurable sales targets for each client account
- Ensure a seamless, high-quality experience across all client touchpoints
- Develop and implement account plans that align with client goals
Client Relationship Management:
- Proactively engage with clients to understand needs, challenges, and opportunities
- Conduct regular reviews (face-to-face or virtual) to present performance insights and propose collaboration strategies
- Implement feedback mechanisms (surveys, review meetings) to gather client insights and address concerns promptly
Market Analysis & Expansion:
- Gather and analyze market intelligence from industry reports, customer feedback, and competitive benchmarking
- Identify and prioritize new markets or segments for expansion
- Support formulation of market entry or service-launch strategies
Performance Monitoring & Reporting:
- Track and report on SLAs and key performance indicators (sales, revenue, client satisfaction)
- Maintain performance dashboards and scorecards for real-time visibility into client metrics
- Drive a culture of continuous improvement by analyzing trends and implementing corrective actions
Team Development & Leadership:
- Align the commercial team with strategic objectives, ensuring clarity of roles and targets
- Coach, mentor, and provide constructive feedback to build team capability
- Participate in recruitment, onboarding, and performance reviews for direct reports

Minimum Requirements:

Bachelor’s degree in Commerce, Business Administration, or equivalent
Minimum 3 years’ experience in commercial/client management roles within the FMCG industry (non-negotiable)
Proven track record of developing and managing multiple high-value client accounts with measurable revenue growth
Strong negotiation skills and contract management experience
Proficiency in CRM software and Microsoft Office (Excel, PowerPoint, Word)
Excellent analytical, presentation, and communication skills

Core Competencies:

Strategic Thinking & Long-Term Planning
Leadership, Coaching & Team Building
Market Research, Financial Analysis & Data-Driven Decision-Making
Negotiation & Key Account Management
Customer Orientation & Relationship Building
Adaptability in a Fast-Paced, Dynamic Environment
Innovation, Problem-Solving & Decision-Making Under Pressure

If you have not heard from us by 30 June, consider your application unsuccessful.

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