National Customer Service Manager

Recruiter:

Lotus Recruitment

Job Ref:

CPT000280/MdW

Date posted:

Wednesday, May 20, 2026

Location:

Paarl, South Africa

Salary:

Monthly

SUMMARY:
Our client, a well-established and progressive supplier of production equipment and machinery and related consumables, seeks to employ a detailed orientated, assertive and professional Customer Service Manager, with solid experience in managing a national team, specifically with expertise in the FMCG, Distribution, Technical Field Services, Office Automation or Manufacturing sectors

Please note this role is not suited to candidates from call centre, financial services or BPO sector, but focused on candidates who have worked in a technical, distribution, office automation or manufacturing sector.

POSITION INFO:
KEY REQUIREMENTS TO MEET FOR CONSIDERATION:

You will have completed Matric, coupled with a qualification in business administration or related, plus 5+ years experience in managing a team of national customer service representatives.
You will have strong financial and inventory understanding, such as FIFO, stock risks, etc in order to be able to mitigate stock losses, back-order backlog and finance/cost compliance
A solid background in order management, pricing control, technical asset control management and monthly asset leasing and equipment invoicing.
You will be a motivational leader, a go-getter and proactive in ensuring customer satisfaction, staff productivity and service compliance.
Fluency in English is critical.
You must have a valid driver’s licence, own car and a clear criminal and credit record

Please note that should you not be currently resident in the region and area advertised but still wish to apply, the cost of travel for interviews and relocation will be for your expense.

Due to the exceptionally high volume of applications, we are unable to correspond with each applicant personally, therefore only relevant and suitable candidates will be contacted. Should you not receive any correspondence from our company within 30 days, we regret your application has been unsuccessful.

Similar jobs you might be interested in:

National Customer Service Manager
Location: Paarl
Salary: Monthly
Our client, a well-established and progressive supplier of production equipment and machinery and related consumables, seeks to employ a detailed orientated, assertive and professional customer service manager, with solid experience in managing a national team, specifically with expertise in the FMCG, Distribution, Technical Field services, Office Automation or Manufacturing sectors Please no...
6 days ago

National Customer Manager
Location: Cape Town
Salary:
22 days ago

Key Account Manager / Fleet Sales Manager CPT
Location: Cape Town
Salary:
Key Account manager / Fleet Sales managerCape TownEmployment Type: Fixed Term.Role PurposeThe Key Account manager is responsible for developing and maintaining strategic relationships with major clients in the commercial vehicle sector. This role drives sales growth, enhances customer satisfaction and loyalty, and leverages internal and external resources to support long-term business development ...
1 day ago

Service Desk Agent I
Location: Cape Town
Salary:
1 day ago

Branch Manager - Engineering
Location: Cape Town
Salary: 50000 Monthly
Our client is seeking a results-driven Branch manager to take full ownership of all branch activities in the engineering industry or automotive industry. This role is responsible for leading daily operations, driving sales, managing staff, and overseeing customer service, stock, and credit management, ensuring alignment with company goals.
4 days ago

SHOWROOM SALES CONSULTANT-High-End Luxury ( George)
Location: Cape Town
Salary:
4 days ago

Key Account Manager
Location: Capetown
Salary: Market-related
The Key Account manager is responsible for managing, growing, and retaining key national and regional foodservice accounts. This role focuses on driving sales growth, maintaining strong customer relationships, executing strategic negotiations, and ensuring excellent service delivery across all assigned accounts.
5 days ago

Imports Commercial Finance Operations Manager
Location: Cape Town
Salary:
Do you thrive on driving profitability, negotiating with international suppliers, and managing complex pricing strategies within a technical imports environment? If you hold a BCom Degree and bring strong commercial finance acumen, accounting expertise, and debt management skills, this is your opportunity to take ownership of a high-impact Commercial Operations Finance manager role.
7 days ago

Technical Sales Engineer/Instrumentation Sales Engineer
Location: Stellenbosch
Salary:
Exciting opportunity for a driven Instrumentation Sales Engineer to join a dynamic and innovative engineering company, combining technical expertise with strong client engagement and business development.
7 days ago

SHOWROOM SNR. SALES CONSULTANT-High-End Luxury Gardens
Location: Cape Town
Salary:
7 days ago