National Key Account Manager

SUMMARY:
Key Account Manager/Client Relationship Manager

POSITION INFO:

Role Purpose

The Key Accounts Manager (KAM) is responsible for retaining, growing, and optimising strategic client accounts within the Selby branch portfolio. The role ensures service excellence, contract compliance, client satisfaction, and profitable growth, acting as the primary interface between the branch and its key customers.

Key Responsibilities

• Negotiation and presentation skills at Boardroom level
• Generate new and additional business.
• Growing the National Customer Base
• Manage and analyze the National Customer Base
• Analyze price decreases, price increases, lost business, and suspended business on National Customer Base Building relationships with Regional General Managers, General Managers as well as all Consultants Annual price increase negotiations
• Achievement of set objectives/goals and targets
• Build relationships with existing National Accounts and ensure visits to national customer base.
• Ensure all installations are fully completed.
• Ensure all national accounts admin procedures and national price lists are updated and loaded on BI

Minimum Requirements

Qualifications:

• Relevant tertiary qualification in Business, Operations or Sales
• Valid driver’s licence (essential)

Experience:

• Minimum 5–7 years’ experience in Sales or Client Relationship Management
• Demonstrated ability to manage large, multi-site client portfolios

Skills & Competencies

• Strong commercial and financial acumen
• Excellent client-facing, negotiation, and communication skills
• Ability to manage complexity across multiple stakeholders
• High level of planning, organisation, and attention to detail
• Strong problem-solving and escalation management capability
• Proficiency in MS Office and CRM systems

Behavioural Competencies

• Customer-centric mindset
• Results-driven and accountable
• Professional, resilient, and ethical
• Collaborative and relationship-focused
• Ability to work under pressure and meet deadlines