National Technical Coordinator/Operations Manager

SUMMARY:
Our client in Centurion is seeking a highly experienced and strategic National Technical Coordinator/Operations Manager to oversee the efficient, standardized execution of all operations and services across our entire national footprint. This key leadership role involves managing technical teams, setting and enforcing technical standards, driving strategic projects, ensuring adherence to Service Level Agreements (SLAs), and collaborating cross-functionally to meet overarching business goals. The successful candidate will be accountable for technical leadership, operational oversight, financial management, team development, and the strategic direction of all technical functions nationwide.

POSITION INFO:
Key Responsibilities

• ​Lead and manage national technical teams providing direct service and support to external customers.
• ​Ensure machine diagnosis results in the most accurate and cost-effective remedy for faults.
• ​Develop, implement, and maintain a standardized technical training strategy to ensure all technicians meet required Original Equipment Manufacturer (OEM) standards.
• ​Establish and standardize an effective maintenance program for all contract equipment.
• ​Oversee and maintain the complete library of machine service and parts manuals.
• ​Compile and present comprehensive technical reports on equipment performance to clients at regular intervals.
• ​Analyze and report on all internal and external warranty claims submitted.
• ​Monitor and control the budget and spending of all subcontracted technical work.
• ​Prepare, manage, and plan annual budgets for all national workshops and technical functions.
• ​Ensure strict adherence to all Safety, Health, Environmental, and Quality (SHEQ) requirements.
• ​Facilitate weekly national meetings with department managers to ensure alignment and operational consistency.
• ​Travel as required to branch locations and client sites.
• ​Maintain complete and accurate documentation as part of the company's standardized service routine.
• Compile and review financial quotes for repetitive technical work.

• ​Bachelor's degree or Diploma in Engineering-, Technical- or Artisan field.
• ​NQF Level 5 or higher Management qualification.
• At least 10 -15 years experience in people management / managing a technical team.
• ​Proven experience in developing and delivering technical training to staff.
• ​Demonstrated ability to plan, organise, coordinate and lead a large technical team.
• ​Exceptional communication skills, with the ability to engage customers and stakeholders at all levels and clearly communicate and transfer complex technical knowledge.
• ​​Proficiency in the Google Workspace (G Suite) environment.
• ​Experience in Data Management. (Intermediate level).
• ​Knowledge of data logging and technical reporting processes.