Network Support Engineer (East London - Permanent)

Introduction

The successful incumbent must demonstrate excellent skills in the Network Administration arena including both LAN and WAN. They should be a professional individual, with excellent communication skills, client focused, who strives for excellence in all that they do. While being process orientated, they will be a team player who believes in supporting clients and colleagues alike in achieving the necessary improvements. They should work well both in and out of supervision and be comfortable with a fast paced environment of network and client support issues.

Job Functions: Information Technology

Industries: ICT - Information & Communications Technology

Specification: Duties & Responsibilities
Solution Design
• Planning infrastructure design and implementations
• Consulting with clients to specify requirements and design solutions
• Recommend improvements to existing solutions
• Fully understand a VPN configuration, support and design
Equipment
• Implement Infrastructure under change control processes
• Configuration, maintenance & management of installed equipment
• Pro-actively plan and install upgrades, releases, and device firmware upgrades.
• Documentation of configurations
Support
• Providing technical support to both internal and external client/remote sites
• Monitor all networks / identify problem areas
• Manage and respond to support tickets timeously
• Troubleshooting and resolution of issues
• Monitoring performance of networks
• Working with IT support personnel
• Providing network administration and support
People Skills
• Working with Service Providers
o Ensuring that maintenance contracts are in place
• Liaison with clients in a professional manner
Excellent Communication skills with clients
Security
• Ensuring that the environment is secure from external threats
• Sound understanding of firewalls and configuration
• Anti-virus installations / monitoring
• Threat detection and analysis
• Understanding of certificates
Overview
• Evaluate industry trends and assist in implementing standards and best practices.
• Produce relevant reports for internal management
• Provide costing into budgets for projects and CAPEX
• Documentation to reflect all processes and procedures
• Define network policies and procedures

Requirements

Core Functional Knowledge/ Skills
• Good planning & organising skills
* EXCELLENT COMMUNICATION SKILLS WITH CLIENTS
• Time and Priority Management
• Service and client orientated
• Attention to detail
• Technical writing skills
• Team player
• Initiative

Qualifications
• Matric or Grade 12 or NQF4
• Information Technology - national diploma or bachelor’s degree (optional)
• Relevant qualifications/certifications in networking / hardware
• Driver’s license minimum code 08

Required Experience:
• Minimum of 5 years relevant technical experience in the networking environment with demonstrable skills
• Good Technical understanding of both Local and Wide area networking
• Microsoft Networking Services (Active Directory, DNS, PKI, DHCP)
• Fortinet / Cisco desired
• Network devices (servers, routers, firewalls)

Special Requirements:
• Network administrator tools (WinSCP, Putty, Wireshark)
• Microsoft Office Suite (Word, Excel)
* GOOD KNOWLEDGE OF FIREWALLS (FORTINET)

Please forward CV and ALL supporting documentation to, .

Should you not hear from Profile Personnel within 14 days please consider your application unsuccessful for the vacancy. Please note all applications will automatically be added to our database for future vacancies.