OSM Team Lead

Recruiter:

Creative Leadership Solutions

Job Ref:

PTA000043/JP

Date posted:

Thursday, December 18, 2025

Location:

Pretoria, South Africa

SUMMARY:
Provide expert support for specific OSM products, including Per Hand School Setups and Timetables. Ensure accurate implementation, assist with client support, and contribute to training initiatives. Collaborate with the OSM Team Lead and Functional Owner during client engagements.

POSITION INFO:
Vacancy: OSM Specialist
We are seeking an experienced OSM Team Lead to join our team. The ideal candidate will be responsible for overseeing the daily operations of the OSM team, ensuring targets are met, and providing leadership and guidance to team members. Duties include monitoring performance, implementing strategies for improvement, and fostering a positive team environment. If you have previous experience in a similar role, excellent communication skills, and a passion for driving team success, we would love to hear from you.

REQUIREMENTS
Minimum education (essential):

National Senior Certificate

Minimum applicable experience (years):

3 years

Required nature of experience:

Data Capturing
Client Engagement
Administration
Experience in managing Per Hand School Setups

Skills and Knowledge (essential):

Proficient in d6 systems and related modules (Plus and Smart Systems)
Remote technical support and troubleshooting
Strong attention to detail and analytical skills
Clear and professional communication (written and verbal)
Computer Skills:
- MS Office Suite
- Google Suite

Other:

Based in Gauteng
Own transport and license
Proficiency in Afrikaans and English

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES

Product Implementation & Accuracy (50%)

Execute product-specific Setups accurately.
Provide ongoing product support and troubleshooting
Verify data integrity and confirm compliance with school requirements.

Client Support & Engagement (20%)

Attend client meetings with OSM Team Lead or Functional Owner.
Provide solutions within scope.
Respond to client queries on relevant platforms in a timely and professional manner

Training & Knowledge Sharing (5%)

Assist in internal team upskilling by providing module icon training.

Process Improvement & Initiative (10%)

Identify recurring issues and propose process improvements for product setup, workflow, or client communication.
Maintain and update internal manuals and guides.

System Monitoring & Reporting (10%)

Regularly monitor assigned systems for issues, report anomalies, and maintain accurate escalation on changes and client feedback

Collaboration & Teamwork (5%)

Actively collaborate with Team Lead, Functional, and other specialists to ensure smooth project delivery and knowledge transfer.

Remuneration Offered

Market related

Similar jobs you might be interested in:

OSM Team Lead
Location: Pretoria
Salary:
Provide expert support for specific osm products, including Per Hand School Setups and Timetables. Ensure accurate implementation, assist with client support, and contribute to training initiatives. Collaborate with the osm team lead and Functional Owner during client engagements.
22 days ago

OSM Administrator
Location: Pretoria
Salary:
Introduction:Join a dynamic Customer Success team within the Outsource School Management (osm) division. The osm Administrator plays a vital role in ensuring client satisfaction through the implementation of specialised projects, providing administrative and technical support, and assisting with training and client engagement initiatives. Job Purpose:Assist the osm division to ensure client s...
22 days ago

ð Chief Financial Officer (CFO) | Health Care
Location: Johannesburg
Salary: 1200000 Annually
Location: Johannesburg NorthIndustry: HealthcareSalary: R1.2m – R1.4m per annum (CTC)Are you a dynamic, forward-thinking financial leader ready to make a meaningful impact in the healthcare sector? Our client, a reputable and fast-growing healthcare facility, is seeking an exceptional Chief Financial Officer (CFO) to join their executive team and drive strategic financial excellence.ð Abo...
Today

Payroll Manager
Location: Johannesburg
Salary: 800000 Annually
A leading organisation is seeking a seasoned Payroll Manager to take full ownership of a large, high-volume payroll function. This is a senior; on-site role offering long-term stability and the opportunity to lead and optimise payroll operations at scale.
Today

Senior Full Stack Engineer
Location: South Africa
Salary: Market Related Monthly
Role:Our client is looking for a highly experienced and driven Senior Full Stack Engineer with a strong background in enterprise application development using .NET and Angular. This role is perfect for someone who thrives in fast-paced environments and is eager to contribute to scalable, high-performance systems that handle large volumes of data. You will play a pivotal role in designing...
Today

National Parts Manager - OEM Level - Gauteng, Midrand
Location: Midrand
Salary:
Location: MidrandRemuneration: Market Related + Company Car + 50% Medical Aid + 7.5% Pension ContributionWorking Hours: Monday – Friday: 08:00 -17:00 but can vary from time to timeTravel: As per requirements to conduct national or internationalA well-established Passenger vehicle OEM requires a National Parts Manager to join their teamJOB PURPOSE:lead the Parts and Accessories (P&A) Busi...
Today

Inland Sales Manager
Location: Clayville
Salary: Market related
We are seeking an experienced Sales Manager for our dynamic Inland team with proven track record.
Today

Sales Manager - Inland
Location: Clayville
Salary: Market related + benefits
Sales Management
Today

Head of Shared Services
Location: Isandovale
Salary: Market related
Management of the Company`s shared services function
Today

Java Developer (IDIT) Team Lead
Location: Johannesburg
Salary:
Our client in Insurance industry is looking for Java Developer (IDIT) team lead Java team lead will be responsible for overseeing the development of complex IT platform using Java Enterprise Edition, specifically the IDIT platform. This role includes leading a development team, driving end-to-end project delivery, ensuring technical excellence, and fostering collaboration across business and IT st...
Today