On-Site Technical Support Technician

SUMMARY:
Position: Junior Support Technician (On-Site) 
Location: Montana, Pretoria 
Permanent Role

POSITION INFO:
About the Role We are looking for a motivated and enthusiastic Junior Technical Support Technician to start a career in telecommunications and technology. The successful candidate will be permanently based at a retirement estate, providing first-line technical support to residents. A 6-month paid training and evaluation programme will provide practical, hands-on training before permanent appointment. Minimum Requirements Grade 12 \/ Matric Valid South African Driver's Licence or currently working towards obtaining one Good communication skills in Afrikaans and English Friendly, professional and well-presented Strong willingness to learn Comfortable working with technology Able to work independently and take ownership Physically fit and comfortable working indoors and outdoors Key Responsibilities First-line Fibre (FTTH) fault-finding and troubleshooting Wi-Fi and router setup and support Register new Fibre customers and assist with activations Handle and escalate Level 1 technical support tickets Preventative maintenance and basic troubleshooting of security\/CCTV systems First-line DSTV support and installations Basic troubleshooting of electricity and water smart metering systems Maintain service records and maintenance reports Provide professional and friendly customer service Represent the company professionally on-site Advantageous Experience Experience or knowledge in: Fibre \/ FTTH Networking & Wi-Fi Routers & Internet connectivity CCTV & security systems DSTV installations Electrical \/ electronic troubleshooting Smart utility metering IT Support \/ Helpdesk 6-Month Training Programme Training will cover: Fibre optic technology Networking fundamentals Wi-Fi troubleshooting Customer service Security system maintenance DSTV support Smart metering Fault-finding & technical diagnostics Company systems and procedures