Operational Risk Manager: Business Continuity Planning

SUMMARY:
To manage the execution of business continuity management programme for the company and to ensure that best practice frameworks/ policies are used to safeguard against and/ or ensure recovery from all types of business disruptions and threats.

POSITION INFO:

Key Performance Areas

Emergency Response

Ensure delivery and maintenance of a fit for purpose emergency response capability focusing on effective response to physical disruptive incidents (i.e. safety, security and facilities related incidents)

• Provide guidance in the establishment and enablement of Emergency response team
• Promote and sustain emergency preparedness awareness and culture
• Monitor internal and external environments for potential disruptive incidents and proactively inform stakeholders
• Provide support to business units during invocation
• Coordinate and manage emergency response exercises
• Track and report emergency response capability
• Assess and provide recommendations for emergency management

Business Continuity Management

Ensure delivery and maintenance of a fit for purpose business continuity capability with regard to business leadership teams responsible for managing financial and reputational impact of disruptive events for The company

• Develop and implement BCM framework, policies, plans and standard operating procedures and BCM strategies for the Bank
• Develop and Facilitate business impact assessments (BIAs)
• Developm and facilitate the development and maintenance of BU Business Continuity Plans (BCPs)
• Perform research and benchmarking with other similar organization to ensure best practice
• Identify appropriate service providers
• Coordinate regular testing to enhance recovery capability & resilience
• Measure BCM capability across the organization
• Analysis and reporting on the status of Business Continuity capability, recoverability and resilience
• Monitor and report on IT DR testing and testing of all critical processes in the organization
• Provide pro-active risk mitigation and controls for all gaps identified across the organization based on BIA, Business recovery testing
• Ensure implementation of all action plans as part of operational plans and BCM strategy

Crisis Management

Ensure delivery and maintenance of a fit for purpose crisis management capability with regard to business leadership teams responsible for managing financial and reputational impact of disruptive events for The company

• Develop and maintain the Crisis Communication Plan (CCP)
• Provide guidance in the establishment and enablement of the Crisis Management Teams at business EXCO / strategic leadership
• Promote and sustain crisis management awareness culture
• Monitor execution of all plans and report on them
• Monitor internal and external environments for potential disruptive incidents and proactively inform stakeholders of such incidents
• Provide support to business during an invocation of the crisis management plan
• Coordinate and manage crisis management exercises

Stakeholder Relationships

• Participate in the Operational Risk Committee
• Participate in the OHS& Security Committee
• Collaboration with IT
• IT Steerco reporting

Qualification Requirements

• A relevant Degree/Diploma in Business Management, Risk management
• 4 years BCM experience organizational wide (inclusive of emergency and crisis management )
• 4 years Knowledge and experience on IT DR
• 2 years Financial services experience

Critical Competencies

• Microsoft Office
• Business / Financial acumen
• Knowledge of risk management Principles
• Project Management Principles
• Advanced knowledge of Business Continuity Management principles
• Knowledge of DR & IT Governance Principles

Additional Requirements

• Travel as and when required
• Extended hours as and when required
• Required to work off site on occasion
• Required to activate the alternate recovery site
• Requires to represent The company at external stakeholder forums
• Requires the authority to propose emergency interventions across business