Operations Call Centre Manager

SUMMARY:

POSITION INFO:
Job Title: Operations Call centre Manager:
(Inbound) Looking for an Operations Manager with 5+ years of management experience in call centre, preferably in FMCG, retail, or direct selling industries.
Seniority Level: Mid Career (4 - 6 yrs exp)
Location: CPT - Northern Suburbs, Western Cape
Type: Permanent

Duties and Responsibilities:
Tertiary qualification in Business Management or equivalent with exposure to Supply chain, logistics, call-centre, or retail.
Minimum of 5-years' experience in a management role with exposure to call centre, operations and logistics.
Able to manage 100+ administrative processors
At least 3 years in a Key Account Management or Retail role or direct selling of a product.
Ability to manage, motivate and develop team members.
Strong prioritisation, time-management, and project management skills.
Good communication skills with ability to present complex information to a wide range of audiences.
Customer service orientated while being efficient and proactive.
Conflict resolution management.
Skills Required:
Call centre management
Inbound sales - ECOMMERCE
People Management
Supply chain and Logistics processing teams
Project Management
Customer focus