Operations Consultant

 

Recruiter:

Limpopo Personnel

Job Ref:

MB000020/TG

Date posted:

Saturday, July 16, 2022

Location:

Pretoria, South Africa


JOB SUMMARY:
OPERATIONS CONSULTANT

JOB DESCRIPTION:

ESSENTIAL SKILLS REQUIREMENTS:
  • German language both written and spoken
  • Incident, Problem and Change Management
  • Minimum 3 years working experience in an IT environment
  • Troubleshooting skills
ADVANTAGEOUS SKILLS REQUIREMENTS:
  • Agile methodology
  • Atlassian tools: Jira, Confluence
  • Ability to read, interpret and follow Java code
  • AWS Practitioner training and/or certification
  • Logging and tracking tickets to external support
  • Troubleshooting deployments
  • Debugging remote services
  • Serverless
  • Microservice Architecture
QUALIFICATIONS/EXPERIENCE:
  • IT Degree and/or relevant qualifications / years of experience
  • Minimum of 3 years IT support experience
ROLE AND RESPONSIBILITIES:
  • Share and interpret support requirements from German customers to other Ops Consultants in the team
  • Where required, interpret documents from German to English
  • Action and resolve IM (Incident Management) tickets
  • Action and resolve CIM (Critical Incident Management) tickets as required
  • Raise and lead PM (Problem Management) tickets as identified
  • Action and coordinate CM (Change Management) tasks and tickets as required
  • Perform daily system health checks
  • Ensure systems are operational according to SLA’s
  • Draw KPI Reports
  • Adhere to the BMW Group PIC processes (Problem, Incident & Change Management
  • Perform daily operations tasks and end user support
  • Creation of pertinent test documentation
  • Conduct Ops Basic Training
  • Enable end user knowledge transfer and training
  • Work closely with Agile Masters, developers, product owners and various global stakeholders in the feature teams
  • Provide general assistance to the Operations team and end users
  • Co-ordinate all TLM topics with feature teams timeously
  • Ensure stability and availability of all infrastructure to support feature teams
  • Ability to work as part of a team
  • Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
  • Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users
  • Good presentation skills
  • Self-starter
  • Above-board work ethics
  • Flexibility to take up different tasks in the project
  • Ability and willingness to coach and give training to fellow colleagues and users when required
  • Willing and able to travel internationally
  • Willing and able to work shifts, after hours and on public holidays.

Apply online or send CV to thelma.

 

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