Operations Consultant

Recruiter:

Limpopo Personnel

Job Ref:

MB000020/TG

Date posted:

Saturday, July 16, 2022

Location:

Pretoria, South Africa

JOB SUMMARY:
OPERATIONS CONSULTANT

JOB DESCRIPTION:

ESSENTIAL SKILLS REQUIREMENTS:

German language both written and spoken
Incident, Problem and Change Management
Minimum 3 years working experience in an IT environment
Troubleshooting skills

ADVANTAGEOUS SKILLS REQUIREMENTS:

Agile methodology
Atlassian tools: Jira, Confluence
Ability to read, interpret and follow Java code
AWS Practitioner training and/or certification
Logging and tracking tickets to external support
Troubleshooting deployments
Debugging remote services
Serverless
Microservice Architecture

QUALIFICATIONS/EXPERIENCE:

IT Degree and/or relevant qualifications / years of experience
Minimum of 3 years IT support experience

ROLE AND RESPONSIBILITIES:

Share and interpret support requirements from German customers to other Ops Consultants in the team
Where required, interpret documents from German to English
Action and resolve IM (Incident Management) tickets
Action and resolve CIM (Critical Incident Management) tickets as required
Raise and lead PM (Problem Management) tickets as identified
Action and coordinate CM (Change Management) tasks and tickets as required
Perform daily system health checks
Ensure systems are operational according to SLA’s
Draw KPI Reports
Adhere to the BMW Group PIC processes (Problem, Incident & Change Management
Perform daily operations tasks and end user support
Creation of pertinent test documentation
Conduct Ops Basic Training
Enable end user knowledge transfer and training
Work closely with Agile Masters, developers, product owners and various global stakeholders in the feature teams
Provide general assistance to the Operations team and end users
Co-ordinate all TLM topics with feature teams timeously
Ensure stability and availability of all infrastructure to support feature teams
Ability to work as part of a team
Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users
Good presentation skills
Self-starter
Above-board work ethics
Flexibility to take up different tasks in the project
Ability and willingness to coach and give training to fellow colleagues and users when required
Willing and able to travel internationally
Willing and able to work shifts, after hours and on public holidays.

Apply online or send CV to thelma.

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