Operations Consultant - Senior Guardian 1692

Recruiter:

Open Source (Pty) Ltd

Job Ref:

CPT001007/PV

Date posted:

Wednesday, November 3, 2021

Location:

Midrand, South Africa

SUMMARY:
We are currently recruiting for a IT Operations Support Consultant to be based at one of our clients in Gauteng.

POSITION INFO:
Role Tasks :

Action and resolve IM (Incident Management) tickets
Action and resolve CIM (Critical Incident Management) tickets as required
Raise and lead tasks PM (Problem Management) tickets as identified
Action and coordinate CM (Change Management) tasks and tickets as required
Assist user departments in drafting system requirement documentation based on business processes
Perform daily system handover and start-up tasks to ensure operational readiness of systems
Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements
Propose and review system design and evaluate alternatives
Develop systems solutions in line with quality and delivery requirements

Required skill set :

Degree in Information Systems or equivalent experience
ITIL certification (advantageous)
Minimum of 8 years IT working experience
ITIL process knowledge and work experience (Required)
IT support (eg. A+)
Database management (Oracle and SQL)
Windows server knowledge troubleshooting (2016 & 2019)
Back-out Planning
Business Continuity Management (BCM)
Change Management (CM)
Cut-over Planning
Fall-back Planning
Incident Management (IM)
IT Service Management (ITSM)
OPS Advanced Training
OPS Basic Training
Problem Management (PM)
Release Planning
Start Up Management (SUM)
System Monitoring
Technical Continuity Management (TCM)

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Operations Consultant - Senior Guardian 1692

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