Operations Consultant - Senior Guardian 1692

 

Recruiter:

Open Source (Pty) Ltd

Job Ref:

CPT001007/PV

Date posted:

Wednesday, November 3, 2021

Location:

Midrand, South Africa


SUMMARY:
We are currently recruiting for a IT Operations Support Consultant to be based at one of our clients in Gauteng.

POSITION INFO:
Role Tasks : 

  • Action and resolve IM (Incident Management) tickets 
  • Action and resolve CIM (Critical Incident Management) tickets as required 
  • Raise and lead tasks PM (Problem Management) tickets as identified 
  • Action and coordinate CM (Change Management) tasks and tickets as required 
  • Assist user departments in drafting system requirement documentation based on business processes 
  • Perform daily system handover and start-up tasks to ensure operational readiness of systems 
  • Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements 
  • Propose and review system design and evaluate alternatives 
  • Develop systems solutions in line with quality and delivery requirements 
Required skill set : 
  • Degree in Information Systems or equivalent experience 
  • ITIL certification (advantageous) 
  • Minimum of 8 years IT working experience 
  • ITIL process knowledge and work experience (Required)
  • IT support (eg. A+) 
  • Database management (Oracle and SQL) 
  • Windows server knowledge troubleshooting (2016 & 2019) 
  • Back-out Planning 
  • Business Continuity Management (BCM) 
  • Change Management (CM) 
  • Cut-over Planning 
  • Fall-back Planning 
  • Incident Management (IM) 
  • IT Service Management (ITSM) 
  • OPS Advanced Training 
  • OPS Basic Training 
  • Problem Management (PM) 
  • Release Planning 
  • Start Up Management (SUM) 
  • System Monitoring 
  • Technical Continuity Management (TCM) 


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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