Operations Engineer (Advanced) 1409

SUMMARY:

Operations Engineer (Intermediate)

• Start Date: June 2025
• End Date: December 2027

POSITION INFO:

Essential Skills:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in scripting and automation tools (e.g., PowerShell, Bash)
• Experience in setting up and maintaining monitoring solutions
• Understanding of cloud computing platforms (e.g., Azure)
• Knowledge of CI/CD tools and processes
• Awareness of security best practices

• Windchill and Grafana experience
• Agile development environment experience
• Excellent document writing skills
• German speaking/base understanding
• Strong communication skills

• Minimum 3 years in Application User Support and Incident Management
• Relevant IT qualifications (e.g., scripting languages, operating systems, database administration)
• ITIL certification
• IT Operations processes & systems

• IT Incident Management and Root Cause Analysis:
  • Manage IT problem investigations and implement corrective measures
  • Analyze IT incident trend data and eliminate root causes
  • Diagnose new incidents and provide recommendations to prevent recurrence
• Process Improvement and Change Management:
  • Lead process improvement and change management activities
  • Plan and execute projects with minimal disruption to business operations
  • Identify necessary changes in software applications and systems
• IT Operations Optimization:
  • Provide technical guidance for information systems operations
  • Monitor operating systems and recommend improvements
  • Plan and recommend system modifications to increase capacity and efficiency
• Stakeholder Engagement and Communication:
  • Develop communication plans for organizational readiness
  • Act as a change agent to implement best practices
• Documentation and Collaboration:
  • Prepare system/technical documentation (ISO standards)
  • Collaborate with feature teams in Sprint & refinement reviews
  • Support system administrator tasks and end-user support
  • Understand and interpret business needs for successful implementation

• Ability to work interdependently and deliver high-quality results on time
• Strong interpersonal and organizational skills
• Excellent verbal and written communication
• High ethical standards
• Flexibility to take on different tasks
• Willingness to coach and train colleagues
• Ability to travel to Munich, Germany if required