Operations Manager

SUMMARY:

Operations Manager

Position Overview

POSITION INFO:

Key Responsibilities

• Oversee and continuously improve branch operations, stock management, and stock movements.
• Implement corrective actions to improve stock take accuracy and overall stock control.
• Manage Pick & Pack operations for both online and retail outlets.
• Liaise with holding company operations to mitigate shipping risks and address shortages.
• Collaborate with Regional Sales and Product Managers to improve processes and ensure compliance.
• Develop and track branch & supply chain KPIs, driving corrective action where needed.
• Implement and enforce Returns/Service policies across branches.
• Oversee branch buyouts, ensuring correct stock purchasing.
• Drive branch warehouse optimisation, layouts, hygiene standards, and revamps.
• Support and develop branch managers while maintaining the company’s professional image.
• Plan for business growth through current outlet expansion and new branch openings.

Requirements

• Minimum 5 years’ experience in Operations.
• Minimum 5 years’ management experience.
• Proven experience working with 3PL (Third-Party Logistics) companies.
• Experience in product services or the product service industry.
• Strong proficiency in MS Word, Excel, PowerPoint, and presentation skills.
• Matric (or equivalent) required; a relevant Degree will be advantageous.
• Valid driver’s license.

What We Offer

• An opportunity to play a key role in shaping operational excellence across a fast-growing business.
• A collaborative, solutions-driven environment where your ideas and improvements will make a real impact.
• Growth prospects as the company expands into new branches and service centres.