Operations Manager

Recruiter:

African Echoes Recruitment

Job Ref:

SA000067/MD

Date posted:

Saturday, August 15, 2026

Location:

Stone Town, South Africa

SUMMARY:
POSITION: Operations Manager

ABOUT POSITION:

A boutique hotel in Stone Town, Zanzibar is seeking an experienced and hands-on Operations Manager to oversee the day-to-day running of the property and drive operational excellence.

The successful candidate will be responsible for ensuring exceptional guest experiences, leading departmental teams, maintaining service standards, and supporting the continued growth and performance of the hotel.

This role is ideally suited to a hospitality professional with strong leadership ability, excellent operational knowledge, and experience within boutique hotels, resorts, or luxury hospitality environments.

POSITION INFO:
REQUIREMENT: - Valid passport essential - Willingness and ability to relocate to Zanzibar - Minimum 3-5 years' experience in a Hotel Operations Manager or senior hospitality management role - Strong operational knowledge across Front Office, Housekeeping, Food & Beverage, Reservations, and Guest Relations - Proven leadership and staff management experience - Excellent guest relations and communication skills - Strong financial understanding including budgeting, stock control, and cost management - Ability to work independently and lead by example - Experience in boutique hotels, resorts, or luxury hospitality environments advantageous - Hospitality qualification advantageous KEY RESPONSIBILITIES: - Oversee the daily operation of the hotel - Ensure exceptional guest experiences and service delivery standards - Manage Front Office, Housekeeping, Food & Beverage, and Guest Relations departments - Lead, mentor, and develop hotel staff - Monitor operational performance and implement improvements - Manage budgets, stock control, and cost efficiencies - Handle guest feedback, complaints, and service recovery professionally - Ensure compliance with hotel policies, procedures, and quality standards - Coordinate with owners and senior management on operational objectives - Drive occupancy, guest satisfaction, and overall hotel performance PACKAGE: - Salary Negotiable (DOE) - Accommodation provided - Additional benefits to be discussed during the interview process LOCATION: Zanzibar

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