Operations Manager - Data & Process Optimisation

SUMMARY:
Our Client is seeking an experienced Operations Manager to oversee the day-to-day running of a corporate services environment, ensuring efficient operations, strong team leadership, and continuous process improvement.

POSITION INFO:
This role is suited to professionals with experience in structured or compliance-driven environments (e.g. healthcare, wellness, or regulated services) who can combine operational leadership with strong analytical and reporting capability.

Key Responsibilities

• Oversee daily operations, ensuring efficient workflows, service delivery, and adherence to corporate policies and compliance standards
• Lead and manage multidisciplinary teams, including professional and administrative staff
• Drive process optimisation initiatives, identifying inefficiencies and implementing improved workflows
• Develop, implement, and monitor standard operating procedures (SOPs)
• Manage scheduling, record-keeping, procurement, and overall office administration
• Oversee staff training and development to ensure high levels of performance and service quality
• Prepare, analyse, and present operational reports, dashboards, and performance metrics
• Utilise data analysis to support decision-making, track performance, and identify trends
• Support structured service delivery programmes, including employee-facing initiatives where relevant
• Ensure high standards of governance, documentation, confidentiality, and operational control

• Proven experience in operations management, office management, or service environment leadership
• Strong analytical capability, including experience with reporting, data interpretation, and process analysis
• Advanced Microsoft Excel skills (essential)
• Exposure to SQL, data querying, or reporting tools (advantageous)
• Experience in business process improvement or business analysis
• Demonstrated leadership and team management capability
• Financial awareness, including budgeting, cost tracking, or operational reporting
• Excellent organisational, communication, and stakeholder engagement skills
• Ability to manage multiple priorities in a structured, compliance-driven environment
• High standards of professionalism, discretion, and ethical conduct

• Experience in regulated or structured environments (e.g. healthcare, wellness, financial services, or similar)
• Exposure to staff training, coaching, or development programmes
• Background working with operational data, performance tracking, or reporting frameworks