Operations Manager - JHB - Cleaning and Hygiene

SUMMARY:
Operations Manager - JHB - Cleaning and Hygiene

POSITION INFO:

GM: Operations – Cleaning and Hygiene

Job Purpose: To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs)

Duties:

Execute effective planning, delegating, coordinating, staffing, organizing & decision-making to attain the profit targets whilst ensuring compliance to SLAs

Develop & implement a strategic plan through studying technological & financial opportunities, presenting assumptions & recommending objectives

Ensure the realization of objectives through establishing plans, budgets, setting results measurements, allocating resources & effecting continuous progress review

Coordinate efforts by establishing procurement, production, field and technical services policies and practices; coordinating actions with corporate staff

Assign accountabilities, planning, monitoring, appraise job results, develop a climate for information sharing & providing development opportunities

Build & uphold the company image through collaborating with customers, community organizations, employees and enforcing acceptable ethical business practices

Maintain quality service through establishing & enforcing organization standards

Stay abreast with current industry trends through attending professional seminars/workshops, reviewing professional publications, establishing personal networks, continuously imploring benchmarking & best global practices

Enhance staff effectiveness through recruiting, selecting, orienting, training, coaching, counselling, communicating values, strategies & business objectives

Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback

Manage employee relations, workplace conflicts and effect corrective actions, in line with company policies/procedure

Qualifications and Experience Required:

Degree or Advanced Diploma

Matric (Senior Certificate)

Valid SA Drivers’ License

5 Years Relevant managerial Experience in the Services Industry (cleaning and hygiene)

Operations, CRM & Financial Management

IT Training: MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level)

Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems

Salary - Market related

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