Operations Manager / Operations Lead

SUMMARY:
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POSITION INFO:

About the company

Our client believes that given the right environment, you will flourish. As a leader in residential property development, they are creating thriving communities and quality homes across South Africa.

Role Purpose

The Operations Manager / Operations Lead is responsible for owning daily portfolio readiness and field execution, ensuring all units are consistently guest-ready, fully stocked, and maintained to high operational standards. This role plays a critical part in protecting asset condition, vendor performance, inspection integrity, and operational controls across systems and processes.

The successful candidate will bring a strong asset-care mindset, disciplined systems execution, and the ability to manage multiple operational moving parts in a time-sensitive environment.

Key Performance Areas & Responsibilities

Portfolio Readiness & Daily Operations

• Lead the daily turnover pipeline from 10:00 check-out to 15:00 check-in, ensuring seamless unit readiness across the portfolio.
• Verify that all units are clean, functional, stocked, and guest-ready within required timeframes.
• Protect asset quality and guest ratings through consistent operational discipline and proactive issue resolution.

Cleaning & Vendor Management

• Own cleaning schedules and vendor performance, ensuring quality, timing, and compliance with standards.
• Enforce inspection standards, manage reworks, and ensure corrective actions are completed and documented.
• Maintain full visibility and traceability of cleaning and laundry activities through Asana (or similar systems).

Maintenance & Asset Care

• Own maintenance triage, coordination, scheduling, and backlog control, ensuring correct routing and evidence-based closure.
• Drive preventative maintenance and condition compliance to protect long-term asset health.
• Manage the planned maintenance execution pipeline, including:
• Preventative maintenance calendars
• Condition risk tracking
• Scope and quotation packs
• Completion verification
• Monthly unit health reporting to the General Manager

Inspections & Quality Control

• Run a structured inspection programme, including:
• Daily spot checks
• Monthly full unit inspections
• Verify unit readiness across cleanliness, appliance functionality, and stock completeness.

Stock, Inventory & Storeroom Governance

• Own stock discipline and inventory controls, ensuring:
• Monthly stock takes are completed
• Inventory systems are accurately updated (counts may be assisted, but system ownership is retained)
• Maintain storeroom governance, including organisation, labelling, audit-readiness, and operating standards that enable efficient packing and accurate counts.

Systems, Reporting & Reconciliation

• Own operational reporting quality within Asana, ensuring all tasks, jobs, and references are logged and traceable.
• Ensure laundry and cleaning invoice reconciliation aligns with Asana job references and that linen costs are accurately captured.
• Maintain strong operational control integrity across Asana, Excel, and Hostaway (PMS experience advantageous).

Logistics & Utilities

• Own logistics planning, including vehicle oversight, mileage and fuel requests.
• Maintain utilities continuity, including gas and electricity tracking and preparation of orders for General Manager approval.

Required Skill Level & Profile

• Mid–Senior Operations Leader (not entry-level)
• Strong experience in:
  • Operations planning and execution
  • Vendor and contractor management
  • Asset care and preventative maintenance
  • Inspections, stock control, and process governance
• Highly organised, detail-driven, and systems-oriented
• Comfortable working in a fast-paced, deadline-driven environment
• Strong accountability mindset with the ability to drive follow-through
• Experience with property, hospitality, short-term rentals, or asset-heavy environments is highly advantageous

Systems & Tools (Advantageous)

• Asana
• Excel
• Hostaway or similar Property Management Systems (PMS)