Operations Manager (Payments industry) (CH846)

Our client, a well-established technology company, who is at the forefront of providing world class payment aggregation and secure payment solutions, is looking for an Operations Manager to join their growing team. The ideal candidate is someone with extensive operations & client servicing experience within the payments industry.

The Operations Manager role will report to the COO, and forms part of the company’s Manco. The role will be responsible to lead efforts to ensure excellence in the company’s operations & client services functions. The ideal candidate has strong business acumen, with proven leadership skills, and a customer orientation. This role will require a high degree of collaboration with internal and external stakeholders in terms of planning, decision making, operations, solution enhancements, and execution.

Key Performance Areas will include:

• Strategy, business modelling, planning & budgeting for company’s operations & servicing unit
• Management of company’s operations & client servicing functions across all regions in which the company operates
• Support operations & client servicing in non-South Africa regions
• Management of personnel, systems and services related to:
  • New bill issuer onboarding
  • New payment network onboarding
  • Tender management
  • Servicing & query management for payment networks & bill issuers
  • IT support for network and biller operations
  • Refunds & charge backs
  • Fraud management
  • Reporting
• Continuous business process & system improvements
• Ongoing monitoring, measurement, and improvement of the company’s information management systems and analytics for the operations function
• Risk management of the company’s operations
• Product owner of operations & client services functions projects
• Office and facilities management, including oversight over head office building, reception, travel and events management.

Essential minimum qualifications, skills, and experience:

• Relevant tertiary qualification
• 10 years senior management experience in operations and client servicing in the payments industry
• Excellent understanding of the financial services industry
• Proven ability to run a diverse team across different solutions and locations
• Proven ability to run operations at scale
• Fluent in English and ideally Afrikaans
• Driver’s license
• Willingness to travel (limited travel involved).

Ideal qualifications, skills, and experience:

• Good understanding of the project and product development lifecycle
• Experience in implementing automated systems (e.g. workflow systems) to enhance business processes and reporting
• Payments industry specific training & qualifications
• Understanding of payment industry regulations and security requirements
• Experience in general office management services.

General:

• While we would really like to respond to every application, should you not be contacted for this position within 15 days please consider your application as unsuccessful.
• In keeping with our client’s employment equity requirements, only South African citizens will be considered.
• Please include your current salary and salary expectations.