Operations Specialist (Latin)

Recruiter:

The Working Earth

Job Ref:

GC002532/AD

Date posted:

Tuesday, February 8, 2022

Location:

Johannesburg, South Africa

Salary:

280 000 Annually

JOB SUMMARY:
A multinational, luxury Travel and Tourism leading company is on the hunt for experienced Operations Specialists to join both their Cape Town and Johannesburg teams. Fluency in reading, writing and speaking a Latin derived language is mandatory.

JOB DESCRIPTION:

Minimum Requirements:

Matric certificate – must have done Mathematics as a subject with standard grade as a minimum (Candidates with Mathematical literacy will not be considered)
Must be able to read, write and understand a Latin derived language
Tertiary certificate in Travel & Tourism/hospitality
TourPlan and WISH or similar booking/operating system
Microsoft suite advanced knowledge
4-5 years of experience in a similar role
Must have Travel and Tourism industry exposure

Key Responsibilities:

Develop Stakeholder relationships with Travel Designers, external Suppliers and Internal Sales Teams
Keep all booking information updated in the system ensuring Customer Relationship Management (CRM) is continually up to date
Contact suppliers in writing to confirm or cancel relevant services giving them all special requirements
Escalate complaints that could negatively affect long-term relationships, to relevant Managers
Attend all Wilderness and Associated Product training
Good administrator and professional in all dealings
Dedicated to customer satisfaction and wanting to “go the extra mile”
Self-motivated and driven with high energy levels

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