Order Clerk Consultant

Recruiter:

Fempower

Job Ref:

3096340374

Date posted:

Tuesday, July 26, 2022

Location:

Germiston, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

Our client in the retail industry has an opportunity for an Order Clerk Consultant.

Requirements:

Matric or relevant clerk order experience.
Stationery experience.
Order taking experience.
Good communication and negotiation skills.
Good and clear call speaking manner.
Be able to work flexible hours.
Be able to work in a team.
Have excellent knowledge and understanding of the company catalogue, products and stock codes.
Have excellent knowledge of the product packaging and suppliers.
Understand AXAPTA and all functionalities.
Understand cost prices, selling prices, gross profits and mark-up calculations.
Understand the contract pricing, buyout costing and book prices.
Be able to deal with customer complaints and follow through with the complaint.

KPAs:

Responsible for ensuring effective end-to-end order-to-cash processes to maximize service, while providing relevant information regarding all issues that impact the sound customer relations and the agreed customer service level.
Responsible for creating a positive image for the company through calls and written interaction.
Process customer orders on receipts, following the validation process to ensure accuracy and advising customers if anything is out of stock.
Communicate with customers via call or email informing them of any delivery information, price changes and handling complaints.
Ensure that the order validation process is followed.
Perform administrative tasks related to customer information and orders.
Follow up on sales quotes and negotiate prices.
Assist with any credit note requests.

This is a 6 month contact with the possibility of becoming permanent dependent on your performance.

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