Order Clerk Consultant

Our client in the retail industry has an opportunity for an Order Clerk Consultant.

Requirements:

• Matric or relevant clerk order experience.
• Stationery experience.
• Order taking experience.
• Good communication and negotiation skills.
• Good and clear call speaking manner.
• Be able to work flexible hours.
• Be able to work in a team.
• Have excellent knowledge and understanding of the company catalogue, products and stock codes.
• Have excellent knowledge of the product packaging and suppliers.
• Understand AXAPTA and all functionalities.
• Understand cost prices, selling prices, gross profits and mark-up calculations.
• Understand the contract pricing, buyout costing and book prices.
• Be able to deal with customer complaints and follow through with the complaint.

KPAs:

• Responsible for ensuring effective end-to-end order-to-cash processes to maximize service, while providing relevant information regarding all issues that impact the sound customer relations and the agreed customer service level.
• Responsible for creating a positive image for the company through calls and written interaction.
• Process customer orders on receipts, following the validation process to ensure accuracy and advising customers if anything is out of stock.
• Communicate with customers via call or email informing them of any delivery information, price changes and handling complaints.
• Ensure that the order validation process is followed.
• Perform administrative tasks related to customer information and orders.
• Follow up on sales quotes and negotiate prices.
• Assist with any credit note requests.

This is a 6 month contact with the possibility of becoming permanent dependent on your performance.