Organizational Development Specialist

SUMMARY:
The Organizational Development (OD) Specialist with a focus on Collections is responsible for analyzing, designing, and implementing strategies to optimize collections processes within an organization.

POSITION INFO:

Key Responsibilities:

1. Analysis and Assessment:

   • Conduct thorough assessments of the current collections processes and identify areas for improvement.
   • Analyze data related to collections performance, including delinquency rates, recovery rates, and customer feedback.
   • Utilize analytical tools and methodologies to identify trends, patterns, and root causes of collections challenges.

2. Strategy Development:

   • Develop comprehensive strategies to improve collections efficiency and effectiveness.
   • Collaborate with cross-functional teams to design and implement collections strategies aligned with organizational goals.
   • Identify and implement best practices from industry benchmarks and research.

3. Training and Development:

   • Design and deliver training programs for collections staff to enhance their skills and knowledge.
   • Develop training materials, including manuals, presentations, and job aids, tailored to the specific needs of collections teams.
   • Provide ongoing coaching and support to collections staff to reinforce learning and drive performance improvements.

4. Change Management:

   • Lead change management initiatives related to collections process improvements.
   • Communicate effectively with stakeholders to gain buy-in and support for proposed changes.
   • Develop change management plans, including communication strategies, stakeholder engagement, and risk mitigation.

5. Performance Monitoring and Evaluation:

   • Establish key performance indicators (KPIs) to measure the effectiveness of collections initiatives.
   • Monitor collections performance against established KPIs and benchmarks.
   • Conduct regular evaluations to assess the impact of interventions and identify opportunities for further improvement.

6. Continuous Improvement:

   • Facilitate continuous improvement efforts within the collections function.
   • Solicit feedback from stakeholders and incorporate it into ongoing improvement initiatives.
   • Stay abreast of industry trends, emerging technologies, and best practices in collections management.

Qualifications:

• Bachelor''s degree in Business Administration, Organizational Development, Finance, or a related field. Master''s degree preferred.
• Proven experience in collections management or a related field, with a focus on process improvement and organizational development.
• Strong analytical skills, with the ability to interpret data and identify actionable insights.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Experience in designing and delivering training programs preferred.
• Change management certification or relevant experience is a plus.
• Proficiency in data analysis tools and software applications (e.g., Excel, SQL, Tableau).
• Strong project management skills, with the ability to manage multiple initiatives simultaneously.