PABX Technical Manager

 

Recruiter:

On Line Personnel

Job Ref:

PABX Technical Manag..

Date posted:

Thursday, July 14, 2022

Location:

PortElizabeth, South Africa

Salary:

R35 000 per month negotiable + company vehicle during business hours


JOB SUMMARY:
PABX Technical Manager

JOB DESCRIPTION:

Job Position: PABX Technical Manager
Ref: 4096
Location: Port Elizabeth
Salary: R35 000 per month negotiable + company vehicle during business hours
Email your updated CV to
Qualifications / Requirements:
• Minimum of Grade 12
• Experience in a Management capacity advantageous
• Basic networking experience
• Basic Microsoft office knowledge
• Yeastar, Samsung or Panasonic PABX experience
• Basic Mikrotik knowledge advantageous
• Certified in Hikvsion advantageous
• Must be able to build site solutions i.e. complete site survey’s
• Flexible travel and office hours
• Valid Driver’s license
• Ability to speak English and Afrikaans advantageous with clear oral and written skills
Key Performance Areas:
• Staff management:
- Management of Technicians
- Scheduling of the set-up and installations
- Organise workflow and ensure that employees understand their daily duties and which work has been delegated to them
- Manage and maintain monthly standby roster and ensure after hour support of standby employees are in place
- Train Technicians or arrange for training on new products or product updates
- Set goals for performance deadlines in ways that comply with the company''s vision
- Utilise KPI metrics to help guide team performance through coaching
• Customer service:
- Attend to customer complaints and resolve or escalate issues accordingly and when necessary, recommend system improvements and/or replacements
- Drive effective customer service and ensure quality of service is standardised across all technicians
- Create and maintain all relevant records, files and documentation required for seamless customer service
- Setup customer training after installations where necessary
- Measure, monitor and maintain customer service and satisfaction

 

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