Partner Service Delivery Manager

SUMMARY:
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POSITION INFO:

Location: Hybrid
Employment Type: Full-Time
Industry: Global Workforce Solutions | HR Tech | Partner Operations

WatersEdge Solutions is partnering with a fast-growing global HR tech business to recruit a highly organised and delivery-focused Partner Service Delivery Manager. This is a senior, client-facing role for someone who brings structure, accountability, and strong judgement to complex partner operations. The role is ideal for a CA(SA), lawyer, consultant, or customer-facing operations professional who enjoys managing risk, detail, and stakeholder expectations in a fast-paced environment.

About the Role

As Partner Service Delivery Manager, you will take ownership of end-to-end service delivery across reseller partnerships. You’ll guide partners through onboarding, migrations, and ongoing service operations, ensuring delivery is accurate, compliant, and well-governed. While commercial teams manage the relationship growth, your focus will be delivery integrity: making sure what is promised is delivered correctly, on time, and in line with operational and regulatory expectations.

Key Responsibilities

• Lead onboarding and migration projects for reseller partners, their end clients, and employees
• Guide partners through timelines, requirements, and processes clearly and confidently
• Manage multiple workstreams simultaneously and ensure progress is tracked and communicated
• Identify risks early and proactively keep delivery on track
• Act as the primary point of contact for operational matters across the reseller portfolio
• Manage day-to-day operational queries across payroll, invoicing, compliance, and related service areas
• Communicate proactively with partners, ensuring clear expectations and consistent updates
• Translate complex operational processes into simple, digestible communication
• Own operational issues from identification through to resolution
• Coordinate with internal teams across Payroll, Legal, Technical Support, Benefits, and Product
• Maintain close alignment with Account Managers through ongoing collaboration
• Identify recurring operational challenges and recommend scalable process improvements
• Contribute to playbooks, processes, and improved ways of working

What You’ll Bring

• Relevant professional experience in law, accounting, consulting, customer-facing operations, or a similar environment
• Strong client or stakeholder-facing experience with tight deadlines and expectation management
• Highly organised, detail-oriented approach with the ability to manage multiple workstreams
• Strong problem-solving ability and ownership mindset
• Ability to drive issues through to completion across internal teams
• Comfortable working cross-functionally in a fast-paced and ambiguous environment
• Clear, confident communication style with the ability to build trust quickly
• Strong judgement, accountability, and risk-aware thinking

Nice to Have

• CA(SA), law degree, admitted attorney, or consulting background
• Exposure to global employment, payroll, HR, or compliance-heavy environments
• Experience managing partner, reseller, or enterprise client delivery

What’s On Offer

• Competitive salary package
• Share incentive scheme
• Generous vacation policy
• Hybrid working model with autonomy
• Team lunches, breakfasts, unlimited coffee, drinks, and healthy snacks
• High-impact role with direct visibility at partner and executive level
• Opportunity to help scale partner delivery processes in a global business

Company Culture

This is a high-growth, values-led environment built around continuous improvement, shared success, ownership, and excellence. The culture rewards people who take accountability, solve problems proactively, and deliver with accuracy and care. It’s a strong fit for someone who enjoys pace, complexity, and meaningful cross-functional impact.

Please note: If you have not been contacted within 10 working days, consider your application unsuccessful.