Partner Service Delivery Manager

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POSITION INFO:
Location: Hybrid Employment Type: Full-Time Industry: Global Workforce Solutions | HR Tech | Partner Operations WatersEdge Solutions is partnering with a fast-growing global HR tech business to recruit a highly organised and delivery-focused Partner Service Delivery Manager . This is a senior, client-facing role for someone who brings structure, accountability, and strong judgement to complex partner operations. The role is ideal for a CA(SA), lawyer, consultant, or customer-facing operations professional who enjoys managing risk, detail, and stakeholder expectations in a fast-paced environment. About the Role As Partner Service Delivery Manager, you will take ownership of end-to-end service delivery across reseller partnerships. You’ll guide partners through onboarding, migrations, and ongoing service operations, ensuring delivery is accurate, compliant, and well-governed. While commercial teams manage the relationship growth, your focus will be delivery integrity: making sure what is promised is delivered correctly, on time, and in line with operational and regulatory expectations. Key Responsibilities Lead onboarding and migration projects for reseller partners, their end clients, and employees Guide partners through timelines, requirements, and processes clearly and confidently Manage multiple workstreams simultaneously and ensure progress is tracked and communicated Identify risks early and proactively keep delivery on track Act as the primary point of contact for operational matters across the reseller portfolio Manage day-to-day operational queries across payroll, invoicing, compliance, and related service areas Communicate proactively with partners, ensuring clear expectations and consistent updates Translate complex operational processes into simple, digestible communication Own operational issues from identification through to resolution Coordinate with internal teams across Payroll, Legal, Technical Support, Benefits, and Product Maintain close alignment with Account Managers through ongoing collaboration Identify recurring operational challenges and recommend scalable process improvements Contribute to playbooks, processes, and improved ways of working What You’ll Bring Relevant professional experience in law, accounting, consulting, customer-facing operations, or a similar environment Strong client or stakeholder-facing experience with tight deadlines and expectation management Highly organised, detail-oriented approach with the ability to manage multiple workstreams Strong problem-solving ability and ownership mindset Ability to drive issues through to completion across internal teams Comfortable working cross-functionally in a fast-paced and ambiguous environment Clear, confident communication style with the ability to build trust quickly Strong judgement, accountability, and risk-aware thinking Nice to Have CA(SA), law degree, admitted attorney, or consulting background Exposure to global employment, payroll, HR, or compliance-heavy environments Experience managing partner, reseller, or enterprise client delivery What’s On Offer Competitive salary package Share incentive scheme Generous vacation policy Hybrid working model with autonomy Team lunches, breakfasts, unlimited coffee, drinks, and healthy snacks High-impact role with direct visibility at partner and executive level Opportunity to help scale partner delivery processes in a global business Company Culture This is a high-growth, values-led environment built around continuous improvement, shared success, ownership, and excellence. The culture rewards people who take accountability, solve problems proactively, and deliver with accuracy and care. It’s a strong fit for someone who enjoys pace, complexity, and meaningful cross-functional impact.   Please note: If you have not been contacted within 10 working days, consider your application unsuccessful.