Patient Services Manager | Pretoria, Gauteng | Permanent

SUMMARY:
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POSITION INFO:

Patient Services Manager | Pretoria, Gauteng | Permanent

Are you a healthcare leader with a passion for operational excellence, patient experience, and revenue optimisation? This is an opportunity to take ownership of a critical function within a leading private healthcare environment where quality care and financial sustainability go hand in hand.

Our client is seeking an experienced Patient Services Manager to lead and coordinate patient services operations, ensuring exceptional customer care, accurate billing practices, effective stakeholder engagement, and strong financial performance. The successful candidate will play a key role in driving quality standards, managing patient services teams, supporting compliance initiatives, and contributing to the overall profitability and sustainability of the hospital.

Working closely with operational, clinical, and financial stakeholders, you will oversee admissions, billing, coding compliance, cash flow optimisation, contract interpretation, people management, governance, and risk management activities. This role requires a strong balance of healthcare knowledge, financial understanding, leadership capability, and customer-centric thinking.

Our client is a well-established private healthcare provider committed to delivering quality patient care through operational excellence, innovation, and continuous improvement. The organisation offers a professional environment focused on employee development, patient satisfaction, and sustainable growth.

What You'll Do

• Lead and manage patient services operations to achieve quality, growth, and financial objectives
• Monitor and improve patient services quality metrics and customer experience outcomes
• Ensure compliance with organisational policies, procedures, and data integrity requirements
• Build and maintain strong relationships with internal and external stakeholders
• Manage admissions processes and ensure compliance with funder contracts and rules
• Drive accurate and timeous billing processes to achieve revenue cycle targets
• Oversee bill auditing and coding compliance activities
• Manage outstanding patient co-payments and support cash flow optimisation
• Conduct DRG loss analysis and recommend corrective actions
• Lead workforce planning, recruitment, employee development, and performance management initiatives
• Support governance, audit readiness, risk management, and compliance activities
• Participate in investigations and implementation of risk mitigation strategies

What You Bring

• Diploma or Degree in Nursing, Physiotherapy, Clinical Associates, Emergency Care, Paramedics, or another health sciences qualification covering Anatomy, Physiology, Pathophysiology, and Microbiology as foundational subjects; alternatively a BCom Degree in Accounting, Financial Management, Business Management, or a related field
• Minimum five years’ experience within the private healthcare sector
• Proven leadership, people management, and change management experience
• Case Management and Coding experience
• Registration with the relevant professional body where applicable
• Understanding of private healthcare operations, legislation, funder environments, and healthcare industry dynamics
• Knowledge of medical terminology, CPT and ICD coding principles, or the ability to acquire this knowledge rapidly
• Strong understanding of financial principles including budgeting, planning, and credit management
• Computer literacy and strong administrative capabilities
• Valid driver's licence and willingness to travel when required

What Success Looks Like

• Improved patient satisfaction and service quality outcomes
• Accurate billing and coding practices with reduced revenue leakage
• Achievement of DSO and revenue cycle performance targets
• High levels of compliance with funder, audit, and governance requirements
• Effective stakeholder engagement across clinical, operational, and financial teams
• Strong team performance, employee engagement, and talent development
• Reduced operational risk and enhanced business sustainability
• Consistent delivery of patient services objectives aligned to organisational strategy