Pharmaceutical Client Relationship Manager

SUMMARY:
An exciting opportunity exists for a Pharmaceutical Client Relationship Manager with a well known digital agency.  This is a remote / hybrid position.  Individuals who apply must have sales and marketing experience within the pharmaceutical sector.

POSITION INFO:
Purpose of the Role:
This role is all about being the bridge between the company and their pharmaceutical clients.
You’ll wear many hats: relationship-builder, strategist, and problem-solver.
Your mission? Manage and grow relationships with pharmaceutical clients, ensuring their needs are met while identifying opportunities to expand accounts.
You’ll act as their go-to person, ensuring we deliver creative solutions that align with their goals and industry standards.

Client relationship management:
Clear and consistent communication is achieved, at all times, between the client and the agency to achieve good quality - and on-time work that meets client expectations.
Information is relayed accurately and effectively, always acting as the primary liaison between the client and internal agency teams.
Strong, trust-based relationships are developed and maintained with clients, understanding their goals, challenges, and industry regulations
The internal creative and strategic teams collaborate to deliver outstanding work aligned with client expectations
Strong, trusting relationships are developed with clients through regular communication, proactive problem-solving, and understanding of their business objectives
Ongoing client feedback is acquired, received, and monitored, and appropriate action is taken to ensure overall satisfaction with the agency's services is achieved
A primary point of contact is established and maintained for pharmaceutical clients to be clear on who the person is to contact for all their advertising and design needs and queries
Consistent growth of existing pharmaceutical accounts
High client satisfaction scores (measured through feedback and surveys)

Reporting & Communication:
Deliver regular client updates on project progress, campaign performance, and next steps
Prepared and presented quarterly account reviews for key pharmaceutical clients, including performance metrics and future opportunities
Maintain accurate client records on internal systems, ensuring everything is always current

Knowledge and Skills:
Excellent communication & negotiation skills
Strong understanding of pharmaceutical marketing compliance and regulations.
Strategic thinker with the ability to develop tailored solutions
Advanced computer literacy and familiarity with CRM systems
Solid presentation skills, with the ability to pitch ideas to senior stakeholders

Personality characteristics:
Detail-oriented and organised – you’ll need to juggle multiple clients and campaigns without missing a beat
Confident and persuasive without being pushy – you can drive decisions while keeping clients happy
Resilient and proactive – you thrive in a fast-paced environment and love tackling challenges
Self-motivated and goal-oriented – you’re all about driving results