Portfolio Accounts Lead

SUMMARY:
Portfolio Accounts Lead - Retail Media - Cape Town

POSITION INFO:
Responsibilities:

Accountable for achieving the Group’s Client Portfolio Target, by:

• Drive performance within a sales team (5-10 people) to deliver against RM sales targets

• Ensure that Sales processes are complete and adhered to, & service processes and that target tracking is kept up to date

• Identify shortfalls in the sales process and help improve efficiency and productivity

• Track key productivity metrics and manage the team against key outcomes.

• Drive improvements in the quality of data and reporting offered to clients

• Develop strategies for acquiring new advertising customers, and retaining and upselling existing customers

• Assist in the hands-on management of strategic brands and support client engagement for high-value advertising customers

• Manage and support a team of Sales Specialists with day-to-day operations

• Coach the advertising sales team to improve their sales skills and pipeline-building performance, closing deals, and retaining business.

• Work with the broader management team to set monthly targets for the sales team which is aligned with the business targets

• Ensure a solid sales pipeline is in place for a period and that there is a plan for big clients in line with their 12-month budgets

• Ensure a solid future-planning method is in place for top 30 clients on at least a quarterly basis 

• Creating Annual plans and driving them to encourage account growth (GMV) and collaboration (misses on RMA)

• Collaborate and facilitate x-functional team environments between the Sales Specialists, Marketing, Merchant, and Finance teams.

• Build presentations and deliver sales pitches to close new business.

• Recruiting and onboarding of new Sales Specialists (AMs & KAMs)

• Performance Management of Sales Specialists (AMs & KAMs)

• Driving the adoption and usage of Takealot's self-service advertising platform by Retail, Marketplace and Advertising agencies.

• Proactively participate in content planning 

• Collect feedback from suppliers about the advertising platform and provide useful insights to enhance the platform and service offering further.

• Improve NPS scoring, retention, and account growth metrics.

• Serve as a thought leader, running educational webinars and/or sharing as a speaker at events.
  
  

• Degree or Advanced Diploma in Business, Finance, Marketing, or Digital Communications.

• Minimum 5 years’ experience in Retail/Media Advertising

• Fluent in English language (both verbal and written)

• Publisher, or relevant Industry partner responsible for driving client portfolio growth, with evidence of meeting/ exceeding sales targets.

• Minimum of 2 years managing a Sales Team

• Experience in establishing sales management processes

• Experience with CRM tool(s)

• eCommerce experience is preferred but not required