Private Nature Reserve General Manager (Live-in Position)

SUMMARY:
Our client is seeking an experienced and hands-on General Manager to oversee the day-to-day operations of a private nature reserve and lodge. This is a live-in position suited to a proactive leader who is passionate about hospitality, conservation, guest experience, and operational excellence. The successful candidate will be responsible for ensuring the smooth running of all reserve operations while leading a dedicated team and delivering an exceptional experience for guests.

POSITION INFO:
KEY RESPONSIBILITIES: Oversee the overall management and daily operations of the reserve and lodge Lead, manage, train, and motivate staff while overseeing recruitment, performance management, and employee relations Deliver an exceptional guest experience by managing the full guest journey and resolving guest queries professionally Coordinate procurement, stock control, and inventory to ensure efficient operations Oversee the maintenance of lodge facilities, buildings, vehicles, roads, fencing, gardens, water systems, and reserve infrastructure Plan and supervise maintenance projects and manage external contractors where required Manage bookings, administration, financial reporting, payroll, and operational records Monitor budgets and assist with financial planning and cost control Conduct or oversee guided activities while promoting knowledge of the local environment, wildlife, and conservation Build and maintain positive relationships with guests, suppliers, contractors, and key stakeholders Ensure compliance with health, safety, and operational standards across the reserve REQUIREMENTS : Diploma or Degree in Hospitality Management, Tourism, Conservation, or a related field Minimum 5 years' management experience within a lodge, hospitality, tourism, or nature reserve environment Strong leadership and people management skills Experience managing lodge operations, guest services, maintenance, and administration Experience with menu planning, food purchasing and stock control would be advantageous Sound knowledge of HR practices, including recruitment, performance management, and disciplinary procedures Basic financial management, budgeting, payroll, and reporting experience Experience with procurement, stock control, and supplier management Practical maintenance knowledge, including basic plumbing, electrical, mechanical, fencing, road maintenance, and general repairs Excellent communication, organisational, and problem-solving skills Valid driver's licence and own reliable transport (higher licence advantageous) Ability to work flexible hours, including weekends and public holidays Physically fit and comfortable working in an outdoor environment Willing and able to live on-site (live-in position) *ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*