Process Analyst/Engineer

SUMMARY:
The Role:

Process Engineer/Analyst job profile

Process Engineer/ analyst works with businesses to identify areas where performance or processes can be improved, and to help them develop strategies to stay competitive in the marketplace. This involves meeting with key stakeholders to dete...

POSITION INFO:
The Role:

Process Engineer/Analyst job profile

Process Engineer/ analyst works with businesses to identify areas where performance or processes can be improved, and to help them develop strategies to stay competitive in the marketplace. This involves meeting with key stakeholders to determine the goals of the organization, gathering and analysing data and process mapping, and creating reports based around recommendations.

Process Analyst duties and responsibilities

• Create process documentation/workflows, knowledge articles and self-service guidance for IT Services.
• Collect and document of business requirements for project and process improvement/automation efforts.
• Facilitate process workflow modelling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases.
• Review information and trends to ensure that the output of processes is achieving the desired results and that services are meeting agreed upon service levels.
• Conduct maturity assessments against the process activities to highlight areas of improvement or concerns.
• Identify issues and risks.
• Bring inconsistencies and problems to the attention of management.
• Participate in the problem resolution.
• Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas.
• Prepare incident details for post-mortem incident reviews. 
• Extract reports and provide a high-level analysis of data for review.
• Maintain a complete understanding of and adheres to all IT policies and processes.

Process Analyst requirements and qualifications

• 3 years working experience as a Business Analyst.
• Bachelorâ??s Degree in business, economics, accounting or similar Or BA Certification (i.e. BABOK)
• Excellent organizational and time management skills
• Outstanding communication and presentation skills
• Critical thinker
• Creative problem solver
• Great analytical skills
• Data-driven approach

NB! This job is now closed. You can apply for other jobs by uploading your CV.