Process Engineer

SUMMARY:
Key Responsibilities:
Process engineering and optimisation:

• Analyse existing software development, delivery, and support processes to identify inefficiencies, bottlenecks, and risks.
• Design and implement future-state processes aligned to modern digital and software engineering practices.
• Apply Lean, Six Sigma Business Process Management and Industrial Engineering principles to improve cycle time, quality, and cost efficiency.
• Develop and maintain process models, process maps, value stream maps, and standard operating procedures.
• Working at the intersection of business analysis, systems thinking, and technology implementation.

• Support modernisation of legacy IT systems by defining improved delivery and operational processes.
• Review processes and identifying opportunities of disintermediation to unlock great value and efficiency in the solutions implemented.
• Enable design thinking and approaches that facilitate transition to modern architectures, including cloud-based, API-driven, and microservices-oriented environments.
• Support the adoption of automation, CI/CD pipelines, and DevOps-aligned process improvements.
• Identifying metrics that support data-driven decision-making through process measurement.

• Work closely with architects, developers, testers, and business analysts to impact SDLC effectiveness.
• Align and support processes for:
• Requirements management
• Development and configuration
• Testing and quality assurance
• Release and deployment management
• Application support and continuous improvement
• Ensure process consistency across multiple teams and initiatives.

• Ensure all processes align with organisational governance, compliance, and audit standards.
• Maintain audit-ready documentation for process changes and digital initiatives.
• Support internal and external audits by providing process evidence, metrics, and controls.
• Embed quality, risk management, and controls into process design.

• Work with stakeholders to identify their business objectives and design and implement digital solutions to achieve those goals.
• Collaborate with business and IT stakeholders to ensure process changes are practical and adopted.
• Support change management and training initiatives related to process and system changes.
• Act as a bridge between engineering, technology, and business teams.
• Promote a culture of continuous improvement and innovation.

• Bachelor’s Degree in Industrial Engineering (BEng / BSc / BTech) – Mandatory
• Postgraduate qualification in Engineering, Information Systems, or Business (advantageous)

• 8+ years of relevant experience in:
• Process Engineering
• Continuous Improvement
• IT / Software Development environments
• Change Management
• Proven experience working within software development or IT delivery teams
• Demonstrated exposure to digital transformation or system modernisation initiatives
• Experience in regulated, large-scale, or enterprise environments (advantageous)

• Process design and optimisation
• Software Development Lifecycle (SDLC) knowledge
• Digital transformation principles
• Systems thinking: Seeing the big picture and how parts of an organisation interconnect.
• Process modelling and documentation
• Lean / Six Sigma methodologies
• Automation and workflow optimisation
• DevOps / Agile ways of working (process perspective)
• Risk, quality, and governance frameworks
• Data analysis and performance measurement

• Analytical and structured thinking
• Strong problem-solving capability: Designing innovative solutions to reduce friction and waste in workflows.
• Attention to detail and quality focus
• Accountability and ownership
• Stakeholder engagement and collaboration
• Adaptability in fast-changing environments: Navigating rapid changes in technology and business models.
• Continuous improvement mindset
• Integrity, transparency, and professionalism

• Current-state and future-state process models
• Process improvement recommendations and business cases
• Standardised SDLC and operational process artefacts
• Transformation and modernisation support documentation
• Measurable improvements in efficiency, quality, and delivery outcomes

POSITION INFO:
Key Responsibilities: Process engineering and optimisation : Analyse existing software development, delivery, and support processes to identify inefficiencies, bottlenecks, and risks. Design and implement future-state processes aligned to modern digital and software engineering practices. Apply Lean, Six Sigma Business Process Management and Industrial Engineering principles to improve cycle time, quality, and cost efficiency. Develop and maintain process models, process maps, value stream maps, and standard operating procedures. Working at the intersection of business analysis, systems thinking, and technology implementation. Digital transformation and modernisation change agent: Support modernisation of legacy IT systems by defining improved delivery and operational processes. Review processes and identifying opportunities of disintermediation to unlock great value and efficiency in the solutions implemented. Enable design thinking and approaches that facilitate transition to modern architectures, including cloud-based, API-driven, and microservices-oriented environments. Support the adoption of automation, CI\/CD pipelines, and DevOps-aligned process improvements. Identifying metrics that support data-driven decision-making through process measurement. Software Development Lifecycle (SDLC) participation: Work closely with architects, developers, testers, and business analysts to impact SDLC effectiveness. Align and support processes for: Requirements management Development and configuration Testing and quality assurance Release and deployment management Application support and continuous improvement Ensure process consistency across multiple teams and initiatives. Governance, risk and compliance: Ensure all processes align with organisational governance, compliance, and audit standards. Maintain audit-ready documentation for process changes and digital initiatives. Support internal and external audits by providing process evidence, metrics, and controls. Embed quality, risk management, and controls into process design. Stakeholder and change enablement: Work with stakeholders to identify their business objectives and design and implement digital solutions to achieve those goals. Collaborate with business and IT stakeholders to ensure process changes are practical and adopted. Support change management and training initiatives related to process and system changes. Act as a bridge between engineering, technology, and business teams. Promote a culture of continuous improvement and innovation. Qualifications and experience: Qualifications: Bachelor's Degree in Industrial Engineering (BEng \/ BSc \/ BTech) - Mandatory Postgraduate qualification in Engineering, Information Systems, or Business (advantageous) Experience: 8+ years of relevant experience in: Process Engineering Continuous Improvement IT \/ Software Development environments Change Management Proven experience working within software development or IT delivery teams Demonstrated exposure to digital transformation or system modernisation initiatives Experience in regulated, large-scale, or enterprise environments (advantageous) Technical competencies : Process design and optimisation Software Development Lifecycle (SDLC) knowledge Digital transformation principles Systems thinking: Seeing the big picture and how parts of an organisation interconnect. Process modelling and documentation Lean \/ Six Sigma methodologies Automation and workflow optimisation DevOps \/ Agile ways of working (process perspective) Risk, quality, and governance frameworks Data analysis and performance measurement Behavioural competencies: Analytical and structured thinking Strong problem-solving capability: Designing innovative solutions to reduce friction and waste in workflows. Attention to detail and quality focus Accountability and ownership Stakeholder engagement and collaboration Adaptability in fast-changing environments: Navigating rapid changes in technology and business models. Continuous improvement mindset Integrity, transparency, and professionalism Key deliverables: Current-state and future-state process models Process improvement recommendations and business cases Standardised SDLC and operational process artefacts Transformation and modernisation support documentation Measurable improvements in efficiency, quality, and delivery outcomes

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