Product Operations Manager (E-Services)

SUMMARY:
Our client, a leading managed services provider based in Centurion, specializes in delivering a wide range of IT solutions, including infrastructure monitoring and cybersecurity projects is looking for a dynamic and strategic Product Operations Manager to lead the evolution and delivery of their flagship E-Services Platform – a robust digital ecosystem that empowers customers to seamlessly access, manage and transact across a range of online services.
 
This is an exciting opportunity for a results-driven product professional who is passionate about digital transformation, operational excellence and creating exceptional user experiences. You will play a pivotal role in shaping the product vision, driving execution and ensuring the platform continues to deliver measurable value to both the business and its customers.

POSITION INFO:
In order to be considered the following is required: Bachelor's degree in business, Computer Science, Engineering, or related field 5+ years of experience in Product Management with exposure to Operations, Platform Management or Service Delivery Experience in digital ecosystems, fintech, or e-service platforms preferred Strong background in product launch \/ implementation Proven ability to manage technical products with operational complexity Solid understanding of product operations and lifecycle management Basic knowledge of IT networking and digital platforms (especially in payments \/ e-services) Strong process optimization and data-driven decision-making abilities Experience with sales alignment, pipeline tracking and cross-functional collaboration Proven ability to resolve complex issues and maintain client relationships Excellent reporting, documentation, and continuous improvement mindset Responsibilities: Product Strategy and Planning: Define and communicate the product vision, roadmap and success metrics for the E-Services Platform Analyse customer needs, market trends and emerging technologies to inform product direction Work with senior leadership to align the product strategy with company goals and operational priorities Product Development and Delivery: Translate business requirements into user stories, acceptance criteria and technical specifications Manage end-to-end product lifecycle - from ideation through development, testing, launch and optimization Coordinate sprint planning, backlog grooming and cross-functional alignment using Agile methodologies Oversee QA and UAT processes to ensure product quality and reliability Operations and Service Delivery Management Develop and implement operational processes for the ongoing management and support of the E-Services Platform Work with operations and customer support to monitor platform uptime, performance and incident resolution Collaborate with IT and Infrastructure teams to ensure system scalability, redundancy and security Establish standard operating procedures (SOPs) for service deployment, updates and customer onboarding Drive process improvement initiatives to increase efficiency, reduce manual tasks and enhance service quality Manage vendor and third-party integrations to maintain service continuity and operational compliance Support capacity planning, resource allocation and SLA performance tracking Ensure strong data governance, reporting accuracy and operational transparency across teams Stakeholder Management and Collaboration: Act as the primary liaison between operations and other internal departments Communicate progress, risks and outcomes clearly to leadership and key stakeholders Work with finance and procurement to manage budgets, forecasts and vendor contracts Collaborate with customer support to identify and resolve operational pain points affecting users User Experience and Continuous Improvement: Use analytics and customer feedback to identify performance bottlenecks and improvement opportunities Oversee A\/B testing, feature rollout plans, and continuous optimization of user journeys Prioritize enhancements that improve platform reliability, accessibility and operational efficiency If you thrive in a fast-paced technology environment and enjoy turning strategic vision into impactful digital products, this is an opportunity to make a meaningful contribution within a forward-thinking organization. Information displayed above not limited to advertisement Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.