Product Specialist – Software Support & Client Success

SUMMARY:
Do you thrive on solving technical problems, helping customers succeed, and working with software that makes a real impact in the agriculture industry?

We are looking for a driven, solutions-focused Product Specialist to join our growing team supporting specialised software platforms used within the agricultural sector. This role combines technical troubleshooting, SQL administration, software deployment, client training, and customer support — perfect for someone who enjoys both technology and people. If you love problem-solving, enjoy owning issues from start to finish, and want to work in a role where no two days are the same, we would like to hear from you.

POSITION INFO:
What you'll do:

• Support bespoke software products remotely and onsite when required
• Investigate, troubleshoot and resolve software support queries
• Own helpdesk tickets from logging through to resolution
• Manage and administer SQL-rich environments, including scripting and database administration
• Perform software testing before product releases and updates
• Deploy product upgrades, installations and new software releases
• Train and support clients on software functionality and best practices
• Collaborate with internal departments to drive fast, effective solutions
• Escalate issues appropriately while maintaining excellent client communication
• Identify opportunities to improve processes and customer outcomes

• Minimum 2 years' experience working with Microsoft SQL Express / SQL Server / SQL scripting
• Previous software support, application support, or technical helpdesk experience
• Understanding of ticketing systems, call lifecycle management, and IT support processes
• Exposure to ITIL principles advantageous
• Strong Microsoft Office proficiency
• Valid driver's licence and own reliable transport
• Experience working with mobile scanners, handheld devices, or APK installations beneficial
• Agriculture, fruit industry, logistics, warehouse systems, or related operational software exposure highly advantageous

• Client-focused and passionate about customer success
• Calm under pressure and solutions-driven
• Highly organised with exceptional attention to detail
• Comfortable managing multiple priorities simultaneously
• Confident communicating with both technical and non-technical users
• Self-managed, proactive, and accountable
• A team player who enjoys collaboration
• Curious, innovative, and eager to continuously learn
• Someone who takes ownership and goes the extra mile to deliver exceptional service

• Exposure to specialised software solutions within a dynamic industry
• Variety — technical support, SQL administration, training, deployments and client engagement
• Opportunity to grow your technical and client-facing skills
• Supportive team environment where innovation is encouraged