Product Support Specialist

Recruiter:

Network Recruitment

Job Ref:

NFR011820/JB

Date posted:

Thursday, November 12, 2026

Location:

Johannesburg, South Africa

Salary:

Annually

SUMMARY:

Drive Service Excellence. Strengthen Partnerships. Lead Customer Success Across Construction & Forestry.

POSITION INFO:
Take the lead. Drive performance. Build lasting customer partnerships. Are you a technically strong, customer-focused professional with a passion for the Construction & Forestry industry? We are looking for an experienced Territory Customer Support Manager to take ownership of strengthening dealer and customer support capabilities, driving service excellence and building long-term customer loyalty. This is an exciting opportunity for someone who combines strong technical knowledge with relationship-building skills and the ability to drive operational performance across a dealer network. What will you be responsible for? Develop and strengthen dealer and channel partner service capabilities. Drive technical training initiatives and improve dealer technical competency. Build and implement customer retention and loyalty strategies. Improve machine uptime, service delivery and overall customer satisfaction. Support dealer profitability through effective service solutions and value-added programmes. Resolve technical and product performance concerns in collaboration with factories and internal teams. Manage warranty claims and Product Improvement Programmes (PIPs). Drive customer support targets and monitor dealer performance. Build strong relationships with dealers, customers and internal stakeholders. Travel regularly to dealer partners and customer sites. What are we looking for? Qualified Diesel Mechanic or equivalent technical qualification. Proven field experience within the Construction & Forestry industry. Strong technical knowledge and understanding of earthmoving equipment. Excellent relationship-building, communication and negotiation skills. Strong problem-solving and decision-making abilities. Excellent planning, organisational and time-management skills. A customer-centric mindset with a passion for delivering solutions. Why consider this opportunity? This role offers the opportunity to influence customer experience, strengthen dealer partnerships and contribute directly to service excellence within the Construction & Forestry industry. Ready to take your technical and customer support career to the next level? Apply today! Please note: This opportunity is based in Boksburg, Gauteng.

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