Product Support Specialist

 

Recruiter:

Positive Switch

Job Ref:

JHB000048/BN

Date posted:

Friday, October 21, 2022

Location:

Durban, South Africa


JOB SUMMARY:
Role Purpose

  • Make our value proposition real by wowing clients with the superior resolution of:
○ Product support/analysis requirements that have been logged to you
○ Provide input to help shape our value proposition

JOB DESCRIPTION:

Description
● Deal with product queries that arise from internal requirements within Healthbridge in line with the defined client experience, service targets and WOW Service guiding principles
● Performing the regular operational processes and administrative procedures required by the Healthbridge Switching platform
● Log queries and all activities to resolve same completely and accurately
● Identify interventions that would make our value proposition more real to our client and initiate the required actions to achieve this
● Investigating root causes and issues impacting the end users and level of the service and working towards ensuring that the same issues do not re-occur
● Manage relationships with external and operational clients in an operational role
● Other duties that may be assigned from time to time


Knowledge and Skills
● Continuous learning to attain flawless knowledge of our products, services and systems within the required time-frames
● In-depth knowledge of project management methodologies
● Ability to deal with the most technical aspects of product support, including the attaching and querying of databases, desktop and connectivity support
● Stakeholder management skills across internal and external stakeholders at various levels of organizations
● Systems Thinking – the ability to see how parts interact with the whole (big picture thinking)
● Problem-solving
● Attention to detail
● Ability to deal positively with upset clients
● Typing-proficiency of a level that allows the real-time capturing of query-resolution activities performed by you, preferred
● Excellent communication skills
● Proficiency in English, and at least one other official language, preferably more

Qualifications and Experience
● National Senior Certificate (Matric), but a technical support qualification is preferred
● 3+ years client service, preferably in the South African private healthcare environment
● 3+ years technical product support, preferably in the medical switching or practice management application fields
● Working with IT systems
● Working with databases (SQL Server), developing and maintaining database scripts

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

Similar jobs you might be interested in:

Customer Service Representative - Durban (Printing Industry)
Location: Durban
Salary: Market related
Calling all Service specialists with Ad Agency or with a Printing background
Today


Technical Internal Sales
Location: Westmead, Pinetown
Salary: 18000
Position: Internal Technical Sales EngineerLocation: Durban / Pinetown (KwaZulu-Natal)Employment Type: Permanent, office-basedSalary: R18,000 to R22,000An established industrial engineering organisation is seeking a technically minded Internal Technical Sales Engineer to support its KwaZulu-Natal operation.
16 days ago


Regulatory and Compliance Specialist
Location: Hammarsdale
Salary: 540000 Annually
About the RoleInternational Chemical Manufacturer has a vacancy for a Regulatory and Compliance specialist, within a fast-paced, friendly environment. The role will focus on ensuring compliance with the laws and regulations associated with the sale of chemical products. Relevant tertiary qualification and a minimum of 5 years relevant experience required. The site is a Major Hazard Installation (...
52 days ago


Billing Specialist & Customer Service Retention Manager
Location: Durban
Salary: 45000
We are seeking a Billing specialist & Customer Service Retention Manager who will take end-to-end ownership of our billing operations, customer support functions, and client retention strategy.This is a foundational role, ideal for a self-starter ready to build and co-design the Finance and Customer support department — including systems, processes, people, and policies — from the ground up. Y...
14 days ago


Account / New Business Manager - Complimentary Medicines / Supplements - Durban
Location: Durban
Salary: Monthly
A well-known complementary medicine within the natural health sector requires the above to grow and manage accounts within the single-ingredient supplement market, supplying products to health stores, independent pharmacies and practitioner markets.
Today


External Part Sales Representative
Location: Pinetown
Salary: Monthly
We are seeking an experienced and highly motivated External Part Sales Representative. Responsible for selling and managing parts orders for the designated region, ensuring excellent customer service.
Today


External Machinery Part Sales Representative - Pinetown
Location: Pinetown
Salary:
Today


Quality Manager
Location: Durban
Salary:
Our client, part of a large listed Manufacturing Group, currently seeks your quality experience to lead external quality and projects for the Business Unit and support in co-ordinating SHE compliance.
Today


Marketing Specialist
Location: Durban
Salary:
Today


R & D Technologist
Location: Durban
Salary: MR Monthly
Our client in the FMCG industry is urgently looking to employ an experienced R&D Technologist at their organization
1 day ago


Create a free job alert for Product Support Specialist in Durban

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions

 

Jobseekers

Register your CV
Search jobs
Job alerts
CV writing
Blog

Recruiter

Advertise jobs
Search the CV database
How to Write a Job Description

General

Company a-z
Partners
About us
Disclaimer
Terms and conditions
Privacy policy
Cookie policy
POPIA manual
Unsubscribe
Site Map

© Copyright 2026 Executive Placements. All Rights Reserved.