Professional Services Engineer L3 - Remotely

Recruiter:

HR Genie

Job Ref:

PDG20004096

Date posted:

Wednesday, October 13, 2021

Location:

South Africa, South Africa

Salary:

R600k - 700k per year + Benefits and Bonus

SUMMARY:
Professional Services Engineer L3

POSITION INFO:

Our Client a Global Tech firm is seeking a Professional Services Engineer L3 to join their team remotely. They offer stability, competitive salary, growth and an excellent working environment.

Description

The primary responsibility of the engineer (L3) in this role is to provide technical support to clients. This includes remotely supporting clients within Service Level Agreements (SLAs) to install and configuration software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. The engineer L3 is involved in more complex environments for installation, configuration and fault management.

Key Role Responsibilities:

Current State Assessments on client systems
Project Deployment services, but not limited to:
Implementations of a variety of Microsoft products e.g. M365, Azure AD, System Centre, Intune, WVD, WorkSpace1, ADFS, Exchange, IAM, In place and major version upgrades, Migrations AD/Exchange, IaaS, SaaS, PaaS, Teams
Pre-Sales where required from business
Deployment or Upgrading of systems
Management of high and low-level designs documents (High Level Design/Scope of Work and Low-level designs/deployment build)
Act as Project Lead or Technical Lead when required
Client engagement and presentation skills
Assisting with Transitions including, but not limited to:
New Client Take on processes
Contract Renewals
Due Diligence
Available as technical escalation point for other Engineers
Facilitate and participate in Master Classes on specific technology areas
Facilitate and participate in Communities of Practise
Standardisation of all required documentation
Adhering to vendor best practice standards

Requirements

7 - 10 years’ relevant operational experience including but not limited to:
Operational Support/ Enterprise Services
Managed Services
Professional Services
High level scripting capabilities (PowerShell)
MCSE
ITIL V4 Foundation
M365 Stack
MS700
System Centre Stack – SCCM, Intune, SCCM-CMG,SCOM/SCORCH
Hyper-V
VM-Ware
WVD/VDI/RDS
Azure 104 minimum
MS100/101
WorkSpace1 Unified Endpoint Management Sp

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Professional Services Engineer L3 - Remotely

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