Project Manager

Job Description: Project Manager

Company

Our Company is a leading provider of Customer Engagement and Communications software for a range of industries including Financial Services, Communications, Utilities and Healthcare. Our Company help organizations transform their client experience, communicate more effectively throughout the client lifecycle and improve cross sell and upsell activities that drive growth. The SaaS-enabled platform addresses key digitization challenges, from automated client onboarding, through improved, personalized communications to anytime, anywhere content access, tailored to a client’s channel preferences.

We have an opportunity for the right candidate to become a key member of our Professional Services team as a project manager. We are seeking a Project Manager to lead large and small scale professional service project implementations for a diverse range of clients in multiple industries including but not limited to financial services and Communications.

Responsibilities

• Manage multiple projects simultaneously through the full project cycle; from pre-sales to closure, according to the project management practices
• Oversee all assigned projects, tasks, operational processes, repeat campaigns and automated projects
• Lead requirement gathering and analysis; define specifications and create documentation for assigned projects
• Provide regular reporting on projects and assigned tasks

• Create Statements of Work, Work Orders and Change Requests that encompass all requirements, deliverables, schedules and pricing.
• Develop meeting agendas, facilitate and lead regular client meetings, draft and distribute meeting notes and project status reports
• Produce internal documentation such as project templates, training agendas and contribute to the PMO process improvement initiatives
• Track projects to meet deliverables; maintain budget, scope and schedule. Anticipate and manage risks throughout the project life cycle.
• Manage internal and external resources in a geographically dispersed environments to meet development and delivery commitments and deadlines
• Build, maintain and track detailed project management plans to include resource, schedule, cost, and quality components
• Continually seek opportunities to increase customer satisfaction and deepen client relationships, while managing internal and external stakeholders’ expectations.
• Provide overall leadership to the project team and create an environment where team members are motivated to perform

• The Project Manager will be responsible for any other functions that management may require from time to time
• Some weekend and off-hours work for production deployment may be required

Experience and Qualifications

• Bachelor’s degree in computer science, information technology, engineering, project management, business or other related discipline, or an equivalent combination of education and experience
• 5+ years experience working in a Financial and Communications services environment as a project manager. Experience with managing external client-facing projects is an asset
• Experience in document processing, document imaging, electronic content storage
• Experience managing software implementation project teams in both traditional waterfall and agile project management methodologies
• Strong negotiation skills and stakeholder management
• Proven ability to manage internal, external and geographically dispersed resources to meet development commitments and deadlines
• Exceptional verbal and written communication skills
• Highly motivated and self-directed individual
• Proficient computer skills using project management software, including Microsoft Office Suite (Word, Excel, PowerPoint), Salesforce / FinancialForce PSA, Jira an asset
• PMP (or currently pursuing), or equitant certification
• Excellent organization and presentation skills and attention to detail
• Strong organizational and presentation skills
• Ability to create and manage complex project plans