Project Specialist: Porting

SUMMARY:
Project Specialist to set project goals and ensure that the project is completed according to schedule. The Project Specialist is also responsible for scheduling meetings and documenting project decisions.

POSITION INFO:

Job Objectives

• Create project schedules.
• Maintain project budgets.
• Schedule meetings.
• Record important decisions made in meetings.
• Prepare progress reports.
• Create progress presentations for senior management.
• Ensure that team members meet deadlines.
• Resolve issues from customers, inside sales, and other support teams through phone, chat, CRM cases, and e-mails.
• Call Centre Environment Answer Inbound Calls to the Number Transfer Ring Group
• Meet or exceed productivity metrics.
• Manage Number Transfer issues that fall outside the normal process.
• Monitor port requests from inception to completion by case matrix
• Work closely with 8x8 s underlying local exchange carriers (LEC) to facilitate phone number transfers

Minimum Requirements

• Grade 12
• degree in business management, project management 
• Prior experience as a project specialist, project manager or a similar position.
• Working knowledge of VoIP industry.
• Experience with LNP processes preferred.
• Experience with telecom industry desirable
• Working knowledge of VoIP industry.

Job Skills

• Excellent communication and interpersonal skills.
• Ability to create and manage budgets.
• Excellent planning and time management skills.
• Excellent attention to detail.
• Ability to multitask.
• Positive attitude.
• Must have patience.
• Veterans highly encouraged to apply.
• Assist managing project requests and serve as point of contact for designated accounts.
• Serve as a liaison between providers and end users for porting requests
• Troubleshoot porting problems.
• Enable ported telephone numbers.
• Assist Processing Premium Directory Listings.

NB! This job is now closed. You can apply for other jobs by uploading your CV.